Job Description
Manager, EMR Clinical Applications
Temporary Full-Time (approximately 6-12 months)
The EMR Clinical Applications Manager will ideally be a healthcare provider with expertise in health informatics and has clinical practice experience. They will provide leadership to advance Mackenzie Health (MH) utilization of the EMR (Electronic Medical Record) consistent with the goals and objectives of MH’s clinical and strategic objectives.
The EMR Clinical Applications Manager will provide leadership, guidance, and support to the Clinical Application Analyst team for the Mackenzie Health EPIC Electronic Medical Record and have a proven track record in supporting large-scale healthcare information systems and utilize their project management skills to execute on time deliverables to the organization.
The EMR Clinical Applications Manager will collaborate with clinical leaders and subject matter experts to ensure the achievement of strategic goals as they relate to decision-making, education, ongoing evaluation, maintenance and upgrading of technologies and clinical information systems used throughout the hospital.
Contribute to safe, quality care by
• Responsible for managing the support, maintenance, and installation of all clinical applications. This includes coordinating changes and additions to all clinical systems to ensure a cohesive, integrated EMR
• Act as liaison with clinical staff, information technology, quality improvement, decision support and health information management; ensuring that information is available to, and appropriately used by, clinicians, managers, and directors to enhance clinical care and patient health outcomes.
• Manages daily operations of the Clinical informatics department including ensuring SLAs for applications are met, resources are scheduled (as required), and after-hours support processes are in place.
• Provides recommendations and guidance regarding streamlining workflows and best practices within the opportunities and limitations of information technology capabilities and standards.
• Collaborates with hospital staff to ensure the achievement of strategic goals as they relate to decision-making, education, implementation, ongoing evaluation, maintenance and upgrading of technologies and clinical information systems used throughout the hospital.
• Responsible for hiring, managing and coaching team members and supporting all issues to do with personnel under the portfolio.
• Provides leadership, guidance and support for major systems software and hardware, integrates research into practice and uses critical thinking and problem-solving skills to guide evidence-based decisions in advocating for positive patient outcomes.
• Translates the strategy plan into operations and ensures progress through milestones and metrics.
• Coordinates and prioritizes operations including continuous service in the event of service outages and/or business recovery.
• Coordinates, manages, and leads the team delivering innovative solutions through various internal and external projects.
• Builds on the existing customer service systems and develop a proactive culture which anticipates customer needs and priorities, and then deploys resources accordingly.
• Acts as an expert resource for management, clinicians and specialists.
What must you have?
• Baccalaureate level degree in a Health Discipline and/or Informatics, healthcare administration or other related field required
What else do you bring?
• Excellent written and verbal communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Provide an appropriate and timely level of information to each as required
• Must have a thorough understanding of the use of Information Technology in a clinical setting
• Demonstrated initiative, excellent organization and time management skills with a high degree of accuracy and ability to handle a complexity of tasks simultaneously
• Strong problem-solving skills and sound judgment
• Professional and customer service oriented with an ability to work with individuals across all levels of the organization
• Must have ability to manage multiple projects and task at various stages of development
• Able to work in a multisite model and be able to travel between two locations.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job. Demonstrates behavior consistent with Mackenzie Health’s Commitment to Caring.
• Models behavior that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
Preferably, your profile also includes:
• Master’s degree in Health Informatics, Health Administration, Business Administration or equivalent an asset
• Diploma or degree in a regulated healthcare profession, an asset; licensure with relevant discipline college/association an asset
• Experience with Epic EMR system strongly preferred
• Minimum 5 years progressive leadership experience in an acute healthcare setting preferred
• Project Management (PMP) and/or ITIL Certification an asset
*You may be required to work at any site of Mackenzie Health
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.