Job Description
ABOUT THE SOHO
The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.
The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.
We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.
The SoHo Hotel offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.
The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.
THE SOHO CULTURE
As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.
Our company culture is to take care of our team, our guests, and the community.
Service – we believe hospitality is an art
Ownership – we pride ourselves on accountability
Honor – we respect all guests, team members and the community
Originality – we celebrate and encourage authenticity
We welcome you to be part of our petite yet connected team of the SoHo family.
THE POSITION
The Maintenance Engineer position isresponsible for general maintenance of the hotel and residence side of this luxury hotel. The ideal candidate must be a responsible and independent individual, with a strong idea of exceptional and professional customer service, excellent time management skill, and poses great communication skills. The candidate must be able to complete tasks on time and professionally as we do not want to keep the guests waiting. The candidate must ensure the building and its areas are well maintained, and that all guests receive the highest quality of service.
The position will be directly reporting to the Director of Operations, working alongside with other Maintenance Engineers. The position is also required to complete tasks assigned by other managers (such as Director of Housekeeping), and to complete requests directly from other departments, team members, and guests.
This role will be a “working-on-site” model, which will require 1-3 days-per-week at the SoHo Hotel Toronto located at 318 Wellington Street, Toronto, Ontario.
DUTIES & RESPONSIBILITIES
- To operate and execute preventative maintenance, trouble shooting and repairs to building, HVAC, plumbing, boilers, mechanical systems and responding to hotel guest complaints.
- To ensure a comfortable atmosphere in all areas by performing preventive maintenance.
- To complete daily operating records and log books.
- To complete assigned work orders and preventative maintenance record logs.
- To respond to the needs of hotel guests as dispatched. This includes performing preventive maintenance or repair requests on all in-house systems and equipment such as: telephones, TV’s, locks, plumbing, HVAC and electrical equipment to ensure their effective operation.
- To maintain a high-quality physical appearance of the hotel by performing cosmetic repairs to ceilings, walls, tiles, carpets, washrooms, windows, floors, window coverings and furniture including painting, cleaning, and basic carpentry duties.
- To maintain effective lighting by checking fuses and circuitry and replacing bulbs and ballasts in all areas of the Hotel, inside and out.
- To assist other trades people and perform other duties as assigned.
- To receive and distribute materials/supplies and assist in maintaining accurate inventories. This includes data collection and entry.
- To respond in a courteous manner to guest questions, complaints and/or compliments to ensure guest satisfaction.
- Complete all required health and safety training, and be part of the company’s health and safety committee for inspections and meetings.
- Be a resource for professional health and safety tips, and be a role model in “doing-your-job-safely”.
- To assist the Director of Operations and other department managers with any projects as needed.
- To follow all fire, emergency and health safety programs and procedures in conformance with laws having jurisdiction.
- Other duties and responsibilities as assigned.
QUALIFICATIONS & REQUIREMENTS
- Minimum 2-3 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC, plumbing, paint and drywall work.
- Previous hotel or residential apartment experience is an asset.
- Previous experience in a service-related position is an asset.
- Must be available to work evenings, weekend and holidays when required.
- May be required to work weekdays/weeknights base on business needs (with advance notification).
- Resourceful at troubleshooting.
- Heavy work - Exerting up to 35 pounds of measured pull/push weight force, and/or 25 pounds measured push/pull weight force periodically while lifting, carrying, pushing and pulling carts and otherwise moving and maintaining objects.
- Must be able to stand and walk for long periods of time.
- Must comply with all health and safety guidelines, practices, and regulations.
- Written and verbal communications skills.
- Motivated individual who works well both independently and within a team.
- Ability to prioritize and to meet all deadlines.
- Understands customer service and can implement it on a day-to-day basis.
- Must have excellent attention to detail.
- Must possess strong organizational and time management skills.
- Must be guest-service focused.
- Ability to multitask and meet assigned deadlines.
- Able to work as part of a team and display strong
teamwork skills.
- Eager to learn and take on stretch assignments.
- Displays a professional positive attitude, maintains enthusiasm, and celebrates success.
COMPENSATION & BENEFITS
- Employee social events.
- Discounted on-site parking.
- Meals allowances (restrictions apply).
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The SoHo Hotel Toronto is an equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Our company has an accommodation process in place for applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request at all stages of the recruitment and selection process.