Job Description
I'm currently working with one of my clients specializing in transportation in North America. Located in the east end of Montreal, this company is looking for a logistics & customer service coordinator. Responsibilities : -Work with the forklift team to plan and coordinate the loading and unloading of materials; -Monitor inbound and outbound shipping requests to and from the terminal via the customer portal; -Document shipping/receiving data and errors; - Maintain inventory; -Resolve problems related to shipping delays or other issues; -Prevent potential problems, which could include telephone or e-mail interactions with customers; -Develop and maintain a positive customer relationship by providing regular follow-up on customer service calls; -Adhere to policies and procedures as well as regulatory compliance; -Identify areas for improvement and actively participate in continuous improvement initiatives; -Perform other related work as required;