Job Description
Overview Term: 13 monthsThe University of Waterloo Library is the campuss partner in learning, research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the Library exemplifies Waterloo’s agility as we continuously transform our approaches to creating, discovering, using, sharing and preserving information. With a commitment to open and equitable access to information, we equip researchers and students with the critical research skills to improve our world as active citizens, creative problem solvers and agile leaders. All of our work is done with a strong commitment to equity, diversity, inclusion and accessibility.The Library Coordinator & Supervisor (LCS) for the Musagetes Library at the School of Architecture, reports to the Manager, Circulation Services: Lending, with a dotted line reporting to the Head, Porter Information Services & Resources. The LCS coordinates the service desk and onsite operations at the Musagetes Library, completes and supervises circulation projects, and participates in Information Services & Resources (ISR) activities in support of the School of Architecture. The LCS develops and oversees service desk schedules, leads staff training, and supervises the Library Associate, Service Desk and Collections Maintenance. The LCS develops and/or implements circulation processes, workflows, and policies. Building strong relationships, diplomacy and employing excellent communication skills including ability to conduct crucial conversations will be needed across the department and within the campus community.ResponsibilitiesCoordinates service desk and onsite operationsEnsures that the Musagetes library and circulation desk are opened and closed as scheduled including evenings and weekends, and that qualified staff are in place during these timesDevelops weekly schedules for all staff working at the Musagetes service point, including managing any last-minute adjustments to the schedule, and utilizing and monitoring the casual staff budget as appropriateDevelops and/or monitors Circulation, Reserves and Interlibrary-Loan (ILL) processes, projects, workflows, and policies in collaboration with Circulation Managers, making adjustments and improvements as needed to align with the School of Architecture’s needs and prioritiesWorks with Library staff and School of Architecture staff to facilitate and advise on the use and maintenance of Library facilities, including the reporting of issues and monitoring of the Rare Book RoomManages all aspects of patron accounts, including acting on, evaluating and processing Library charges and fines based on policies and proceduresSupervisionSupervises the Library Associate, Service Desk and Collection Maintenance and oversees the hiring, onboarding, and supervision of student staffHires, coaches, trains, and develops employees to assure growth and development, with input from the Manager and Head of Porter ISRProvides training, adapting and using multiple teaching methods according to the needs of the trainee and acts as a resource for ongoing coaching and troubleshootingConducts regular performance reviews with direct reportsEnsures that the processes associated with hiring student staff are completed accurately and with confidentialityRecords and/or approves hours worked by student staff and submits hours to the University’s payroll department on a bi-weekly basisEnsures that student attendance information is tracked accurately and remains on budgetMaintains an updated knowledge of the HR payroll system and associated processesProvision of circulation and information servicesConsistently practices a wide variety of client service skills, such as: patience; attentiveness; positive language; willingness to learn; and willingness to problem-solve on behalf of library patronsProvides outstanding circulation and information service at Musagetes’ in-person service desk as part of a small onsite teamProvides information services to users by analyzing and interpreting clients’ queries and helping them locate and use library resources. Is alert for, and acts upon, opportunities to engage patrons more fully in the research process by directing them to appropriate experts and resourcesProvides evening and weekend back-up coverage at Musagetes if/when a need arises, and may be called upon to provide backfill at main campus libraries on occasionContributes to continuous improvement in the Circulation department and at Musagetes by identifying and raising issues, developing and/or contributing to solutions, and by participating in working groups and committees as the role allowsAttends main campus Circulation meetings to maintain expert knowledge of circulation policies and protocols and shares back information with Musagetes staffLiases with main campus library staff to ensure consistency in service desk training and maintain best practices in service provisionSupports and advances the Library’s strategic directions to further the library’s contribution to the School’s and University’s strategic prioritiesCollection maintenanceWorks with the Liaison Librarian for Architecture, the Head of Porter ISR, and Circulation Managers to develop and implement collection maintenance projects and proceduresPerforms and provides oversight for collection maintenance work, including processing new acquisitions, searching for missing items, developing inventory procedures, gathering and analyzing data, generating reports, and preparing materials for bindingSupport for ISR functions and activitiesContributes to ISR activities and special initiatives in support of the School, under the direction of the Head of Porter ISR and in collaboration with Musagetes and School staffPerforms backup duties for the Library Associate, Information Services & Resources, including library tours and assisting with the creation of instruction materialsMaintains basic geospatial information systems (GIS) knowledge to assist with patron requestsQualificationsUndergraduate degree or equivalent education and experienceExperience in library operations, specifically circulation services and circulation systemsSupervisory experience of permanent staff with proven experience in mentoring, coaching and performance assessmentSignificant experience in providing and training/coaching for excellence in customer serviceExperience in scheduling and creative problem solving related to staffingProven excellent communication skills, both oral and written, and commitment to fostering positive working relationships & building partnershipsExcellent customer service skills with demonstrated tact and diplomacy and a strong commitment to the promotion of positive public relations amongst library users and staffProven ability to work effectively in a service-oriented environment, which values collaboration and collegiality, and to interact with all staff in a respectful and sensitive mannerProven self-starter with demonstrated commitment to innovation, creativity, and excellenceAbility to independently, as well as collaboratively, identify, plan, coordinate, and implement new services, resources, and work methodsWell-developed organization and problem-solving skillsProven aptitude to learn new software applications, independently and with supportIntermediate skills in Microsoft Office suiteEquity StatementThe University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.