Job Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWe love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionThe Specialist, Talent Management is responsible for managing day-to-day talent programs and initiatives across learning and talent processes, including people enablement digital platforms at Indigo. Reporting to the Director of Talent Strategy, this role supports key learning and talent cycle activities managed by the Manager, Learning & Development and Manager of Talent Management. This role enhances the overall employee experience through continuous improvements, program enhancements, and the proposal of new initiatives. The incumbent will collaborate with various stakeholders to gather and assess quantitative and qualitative data for the Talent Strategy team to help measure the effectiveness and efficiency of programs and processes.KEY PERFORMANCE INDICATORSEmployee EngagementInternal & External Training ComplianceTurnover360 Feedback from Course ParticipantsKEY ACCOUNTABILITIESDesign and develop talent resources, tools, and training materials, including e-learning to support business-specific and enterprise-wide initiativesManage the program life cycle of events – key dates, revisions, enhancements, etc., to support on-time delivery.Create and oversee administration and analysis of level 1 and 2 learning evaluations.Continuously improve learning and talent processes; identify areas for improvement and implement changes to increase efficiency and effectiveness.Leverage enhancements in technology to enhance learning and talent processes to improve administration, reporting, and user experienceAssist Leaders in Learning & Development and Talent Management to ensure seamless delivery of learning and talent programs and processes including scheduling, logistics, participant registration, etc.Support annual learning recertification cycle, including communications and reporting activitiesCollect, monitor and analyze learning and talent data to identify trends and provide recommendations to support continuous improvementMeasures employee satisfaction with learning and talent programs, including participation rates and feedbackMaintain enterprise-wide learning, development, and talent resources and tools on the intranetPartner with HR Managers to support requests; complete preliminary intake and needs analysisContribute to the preparation of learning and talent program summary materials, including analysis, dashboards, PowerPoint presentations, and other supporting materialRemain up-to-date with industry, learning, and talent best practices; make recommendations for improvementKEY SKILLS & COMPETENCIESData-drivenTech-savvyProject/program managementDetail oriented/organizedSCOPEReports to: Director, Talent StrategyKEY RELATIONSHIPSInternal:Human Resources Business PartnersRetail & Retail OperationsHome OfficeDistribution CentreExternal:VendorsQualificationsREQUIREMENTSBachelor’s degree in Human Resources, working towards CHRP designation, or relevant work experience3 – 5 years of experience developing learning contentAt least 1 year of experience managing technology platforms or related program tasksCompetent with Microsoft Office suite of tools – must include expert level in ExcelExcellent communication and organizational skills, including project and time managementStrong attention to detail and accuracyAbility to work independently and as part of a teamPreferredExperience creating and publishing e-learning and/or other digital contentKnowledge and application of adult learning principles including ADDIEEnd-to-end program management in at least one area: learning and development, performance management, employee engagement, and/or succession planningAdditional informationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME