Job Description
Drive operational excellence as a Technical Service Operations Lead. Your expertise will enhance incident management, improve communication, and support high-availability platforms effectively. In this pivotal role, you will coordinate incident response and collaborate with cross-functional teams while analyzing production issues. The position requires strong incident management experience with ITIL knowledge, observability, and technical operations expertise. You'll thrive in a dynamic environment focused on enhancing platform reliability and addressing operational challenges. Key Responsibilities: • Serve as Incident Commander for high-impact incidents • Manage incident communications to stakeholders and customers • Conduct blameless Post-Incident Reviews (PIRs) • Analyze trends and production bugs proactively • Enforce incident management frameworks across teams Requirements: • 6+ years in incident management or technical operations • Proven ability to coordinate multi-team responses • Strong ITIL foundation and communication skills • Technical expertise in observability tools like Datadog • Comfortable with 24/7 operations and on-call duties Elevate platform reliability and lead the charge for continuous improvement in incident management processes. #J-18808-Ljbffr