Job Description
Your role as Junior Service Delivery Manager (Jr. SDM) Our SDM team is responsible for owning and developing strong and professional relationship with each of the clients in their selected portfolio. As Jr. SDM you will be faced with a dynamic range of interactions, tasks and challenges, all centered around the ongoing delivery of the customer subscribed to services. You will be the primary contact point for our clients for all ongoing service and delivery needs while being aided by various colleagues in the larger operational delivery and sales teams. The SDM team is part of the Global Managed Services group of , it includes a portfolio of cyber security products and services such as network and log monitoring, fraud detection and prevention, forensics and incident response as well as cyber threat intelligence. The team is committed to ensure that these services are received by our customers in a reliable, consistent and professional manner. We do this by consistently finding new ways to better engage and service our wide portfolio of both local and international clients. You will be responsible for a set of Managed detection and Response (MDR) customers. With this service our Security Operations Center (SOC) monitors and rapid reports incidents so our customers are better equipped to deal with the advancement of cyber-attacks and cyber incidents. Most of the customers are situated in The Netherlands, but it could also be possible you will have a few international customers. Every organization needs to be aware and pro-active of their cyber security so we serve organizations across various sectors. Summarized you will: Engage, support and build relationships with a select range of customers and future customers; Host and coordinate various formal and ad hoc customer engagement events like (onsite) service meetings, service related questions and escalations; Work closely with the account management team to build and maintain each customer relationship; Ensure the delivered service(s) are aligned to the contracted SLAs at all times; Analysis of service usage and perceived service value throughout the contract period; Coordinate output of certain specific and ad hoc service deliverables (service meetings, reports, ad hoc engagements) provided to our customer base and monitor and record customer feedback; Be responsible to collaborate and align with other internal stakeholders (other Fox units and the wider NCC group) ensuring that your customer portfolio is supported and represented accordingly; Assist with recording and updating internal records and systems specific to customer engagement. Fox-IT We are Fox-IT, or Fox. We stand for making the world safer and more secure. That means every one of us contributes in making society safer and more secure with the help of our technical and innovative solutions. From our Red Team of hackers, our Blue Team of defense specialists, highly skilled developers to trusted security consultants and more: We do this for organizations where cyber security is highly important. That is why we continuously develop our individual skills and knowledge. We are critical thinkers, naturally security paranoid and thrive on development. We are part of NCC Group and with 2000 like-minded colleagues around the globe, we are on our never-ending mission to create a safer world. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission. This is you You have a natural tendency for daily customer engagements and you are fascinated by IT and cyber security. You are people-driven and pride yourself in adding value to our customers and organization. You have a proven track record in a service environment. For example, you are a project manager or B2B customer representative who wants to take the next step in her/his career. You’ve gained experience in most of the activities mentioned above in your previous position(s) (customer relationship management, customer success, service delivery, customer support). Experience in cyber-security is an obvious advantage, however is by no means essential and this will quickly be gained in the role itself. Experience in customer engagement of a complex service or product is a plus. In addition you should: Preferably have a minimum 1-4 years of experience in a customer facing support and engagement role; Be able and willing to present and engage with customers and stakeholders at various meetings, events and presentations; Be both comfortable and confident to communicate in English (both in writing and verbally) with customers and colleagues. Our offer You will work in a place at the top of cyber security where your ideas are valued. You cannot always tell all the details about your work, but you can tell that you contribute to a safer society. That's not all, you also get: A good salary that matches the things you have already done and will do; Flexible working hours and flexibility in working at home or in the office, so that you can optimally combine your private life with your work; A favorable pension scheme, 26 vacation days (+4 office closing days) and 8% vacation pay with a full-time contract; Lots of development opportunities: you can gain and share knowledge through TechTalks, Crypto Colloquia, events and our own Fox Academy; A laptop and business phone. Do you use your own phone? Then you will receive a maximum reimbursement of €25; A monthly reimbursement for your internet at home of a maximum of € 40,- and a homework allowance. A performance bonus and profit sharing, because we value your effort; When we work in the office, we gather every day for a delicious lunch. You can apply by clicking on the button, which will take you to our ATS (Workday). After your application, we will get to work and see if we are a good match. An extensive background check will be part of the selection process. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please e-mailglobal.ta@nccgroup.com.All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. About UsThe NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.#J-18808-Ljbffr