Job Description
We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 30 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us!
The Opportunity
Royal Distributing is looking for a proactive and tech-savvy Junior Application Support Technician to assist with the daily operations of our Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) systems. This entry-level role is crucial for maintaining the smooth execution of our IT infrastructure by handling support tickets, and managing data imports and exports. The ideal candidate should have a solid understanding of Microsoft SQL and Excel, and a keen interest in developing their technical troubleshooting skills.
Responsibilities
-System Support: Respond to daily support requests regarding our WMS and ERP systems. Use the ticketing system effectively to track and resolve issues, ensuring all support activities are logged and monitored.
- Data Management: Perform regular data imports and exports as required by the business teams. Ensure data integrity and accuracy in all transactions and reports.
- Troubleshooting: Identify, diagnose, and resolve issues related to the WMS and ERP systems. Work collaboratively with the IT team to implement long-term fixes.
- Documentation: Maintain accurate records of technical issues and resolutions to assist with future troubleshooting efforts. Update system documentation and help guides as needed.
- User Assistance and Training: Assist in training users on new systems and updates. Provide clear and effective guidance to end-users to enhance their understanding and use of IT systems.
- Additional duties as assigned.
Qualifications
- Educational Background: Degree or certification in Information Technology, Computer Science, or a related field.
- Microsoft SQL and Excel: Strong experience with Microsoft SQL for database management and advanced proficiency in Excel for data manipulation and report generation.
- Experience with Ticketing Systems: Familiarity with using ticketing systems to manage, prioritize, and resolve support requests.
- Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve issues quickly and efficiently.
- Communication Skills: Strong interpersonal and communication skills, capable of working effectively with both technical and non-technical staff.
- Organizational Skills: Ability to manage multiple tasks and projects in a fast-paced environment, adhering to deadlines.
- Adaptability: Quick learner with the ability to adapt to new technologies and software updates.
Additional Information
- This position reports to the CTO
- This is a full-time position scheduled from Monday to Friday, may be needed outside regular business hours when required
- This position is located at our head office in Guelph, Ontario, can be a hybrid working arrangement
We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.