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Job Description
Description:
With great exposure to much of the business’ operations, the successful candidate will receive a deepened knowledge and understanding of the logistics and supply chain side of the business. We are people-focused and love to train the right candidate, so if you believe you have the characteristics listed below, we’d love to hear from you!
Job Responsibilities:
- Work together with the Logistics Coordinator in shipping orders out and day-to-day tasks related to the department
- Liaise between the customer care team members, carrier representatives, and warehouse administrators on individual files to resolve any shipping issues and/or inquiries
- Report on daily warehouse productivity metrics while providing detailed analysis and insights
- Create and manage inventory transfer flow between warehouses and resolve any discrepancies reported
- Work with warehouses and carrier partners to determine estimated shipping times and dates and relay them to related parties
- Ensuring customer service team and logistics partners have a quick response time by staying on top of your assigned tickets, with same-day ticket review.
- Demonstrating conflict resolution and interpersonal skills to help the customer service team find the best solutions for the customers
- Assist in documentation and organization of departmental information
- Other ad hoc duties may apply
Job Requirements:
- 1 year in customer service and/or in an office environment
- A post-secondary degree, certificate, diploma or equivalent; concentration in transportation logistics, operations or similar as an asset
- An interest in Logistics of an eCommerce business
- Excellent communication skills, both written and verbal
- Extreme detail-orientation and great multi-tasking skills with the ability to prioritize
- Able to analyze data, utilize problem-solving skills, and recommend solutions
- Highly proficient in using Microsoft Excel
- Able to balance being self-managed and being part of a team
- Personal interest in the furniture or design industry an asset
- Rocketing growth – yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth.
- That’s because we believe in developing, investing, and promoting from within
- Casual and open work environment
- Competitive salary and benefits package with 3 weeks’ vacation to start
- We are a dog-friendly office space!
- Regular social events with a great team culture
- Work with a high-performing team of people who are passionate about their contributions
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