Job Description
Position: Jr. Call Centre Analyst to support personal and commercial lines for a major insurance client - Duration: 6 months with possible extension Location: Hybrid (Markham) Job ID: • Contact Center Hours are Monday – Friday 8am – 8pm • Shift is scheduled for 8hrs (7.5 hrs paid) • Core shifts are based on tenure and business needs Must haves: 1+ yrs exp in a contact/call center role 1+ yrs customer service experience (telephone) Nice to haves: French bilingual Accountabilities: • Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner. • Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters. • Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance. • Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers. • Interpret and identify the customer’s needs and respond appropriately and professionally. • Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry. • Take ownership of customer relations through service and commitment to follow through.