Job Description
IT Support AnalystPosition Summary:As an IT Support Analyst, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be tasked with troubleshooting hardware and software issues, ensuring the smooth operation of IT systems, and assisting employees with IT-related problems. Additionally, you will play a crucial role in maintaining and improving the overall IT infrastructure.Position ResponsibilitiesRespond promptly to user inquiries, assess and troubleshoot technical issues, day to day inquiriesProvide assistance 2nd level tickets and support for hardware, software, and network-related problems.Offer guidance to users on the effective use of technology resources.Diagnose and resolve hardware and software issues on desktops, laptops, and other devices.Investigate and troubleshoot network connectivity problems.Collaborate with other IT teams for complex issue resolution.Install, configure, and upgrade software applications and operating systems.Set up and deploy new computer systems and hardware.Ensure compatibility and integration of new technologies with existing systems.Perform routine maintenance tasks to ensure the optimal performance of IT systems.Monitor system performance, troubleshoot issues, and implement solutions.Execute backup and recovery procedures to safeguard data.Maintain accurate records of IT support activities, including service requests and resolutions.Maintain hardware inventory.Create and update documentation for IT processes, procedures, and configurations.Implement and enforce security measures to protect systems and data.Stay informed about cybersecurity threats and assist in implementing security best practices.Ensure compliance with IT policies and regulations.Conduct training sessions for end-users on IT tools and best practices.Share knowledge and expertise with colleagues to enhance the overall skill set of the IT team.Qualifications and requirementsBachelor's degree in Information Technology, Computer Science, or a related field.1-3 experience as an IT Support Analyst or in a similar role.Driver's license and access to a vehicle.Availability to travel different locations within Alberta.A+ Certificate is an assetActive directory, Office 365, MDM, Microsoft Certification and Trend Micro experienceStrong knowledge of hardware, software, and networking technologies.Excellent troubleshooting and problem-solving skills.Customer-oriented with good communication skills.Ability to work independently and collaboratively within a team.Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.