Job Description
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
TD Bank is looking for an IT Support Analyst to provide application support for one of the bank's attestation platforms. The IT Support Analyst will provide a broad range of systems/application support, research and analysis, administration, performance availability monitoring and management for own area.
Job Requirements:
- Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate.
- Service applications/systems and provide a level of application/systems/operational availability that meets or exceeds established standards/service levels, while minimizing operational risk.
- Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
- Work effectively as a team, supporting other members of the team in resolving critical service issues.
- Prioritize and manage own workload in order to deliver quality results and meet timelines.
- Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.
- Perform work on all aspects of the application/system support.
- May act as a reference for team members or clients.
- Applications/systems are moderate to highly complex and performed under minimal management supervision.
- Actively involved in resolving client applications issues.
- Perform problem determination including data gathering and analysis.
Experience & Education:
- Undergraduate degree or Technical Certificate.
- 2-3 years of relevant experience.
- Experience with Oracle, Linux, Db2 or AIX is an asset.
- ServiceNow or Jira experience would be an asset.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
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