Job Description
1960 Eglinton Ave E, Scarborough, ON M1L 4R1, Canada
Job Description
Posted Tuesday, June 18, 2024 at 4:00 AM | Expired Tuesday, June 25, 2024 at 3:59 AM
Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world!
Reporting to the Director, Information Technology, the Sr IT Systems Engineer is responsible for managing workstations, applications, network infrastructure, servers and ensuring IT helpdesk tickets (all levels and escalations) are addressed within the defined Service Level expectations. He/she will also be responsible for leading infrastructure related projects (server upgrades, networking architecture, etc.), performing research on new technologies, and making recommendations for implementation.
Key Accountabilities:
Network Infrastructure
- Lead and manage the development, implementation, and improvement of IT infrastructure, operations and services deployed both on premise and on cloud
- Ensure IT related systems and infrastructure is secure, available, reliable, and responsive through development, implementation and maintenance of procedures, processes and solutions
- Maintain and update documentation of procedures, network diagrams and support processes
- Conduct capacity planning and creation of procedures to measure network and application responsiveness and remediation plans
Helpdesk & Operations
- Responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Help Desk
- Ensure suitable and effective end-user training is established and maintained at all locations
System Administration
- Administer various IT systems including Windows Server, Exchange, Active Directory, Remote Desktop, Print, Office 365
- Ensure outsourced, hosted and/or managed solution providers adhere to agreed performance standards and policies by providing oversight and controls
- Own all aspects of IT Service Management including but not limited to Asset, Incident, Request, Change and Release Management
- Provide suggestions for improvement based on discoveries made with a view to reducing recurring faults or improving the service provision
- Stay informed on new and emerging trends and technologies
Skills, Experience and Education Required:
- Postsecondary education in Computer Science or similar education and equivalent work experience
- Minimum 5+ years of relevant work experience with a focus on network and system administration
- Proficient in helpdesk ticketing software
- Solid Networking skills (DNS, DHCP, TCP/IP, Firewalls, Switches & Access Points)
- Strong skills in management of Windows Server, VMware, Active Directory, Exchange and Office 365
- Good understanding of Cloud computing environments (Microsoft Azure)
- Proficiency in Linux & Microsoft Operating Systems
- Working knowledge of Voice platforms (VoIP, PBX, Contact centres)
- Experience in management of storage and data backup systems
- Exposure to Project Management methodologies (Waterfall/Agile)
- Strong problem-solving and decision-making skills
- Energetic, goal oriented, detail conscious and methodical in his/her approach to projects
- Good written and verbal communication skills and able to communicate effectively over various mediums while maintaining IT department’s commitment to customer excellence.
- Excellent work ethic and communicating with colleagues in a clear and professional manner
- Proficient in Microsoft Office suite (Word, Excel and Access)
Nice to Have(s):
- Familiar with relational database management systems including SQL server
Cosmetica Laboratories Inc. is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Pay Type Salary
1960 Eglinton Ave E, Scarborough, ON M1L 4R1, Canada
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