Job Description
JOB TITLE:IT Front line support LOCATION:Park Place — Head Office DEPARTMENT:Information Technology REPORTS TO:IT ManagerPosition Overview: Starting immediately, we have a full-time opportunity for a Technical Support/Help Desk Analyst supporting employees at multiple locations. Reporting directly to the IT Manager, this role will act as the first-line technical supportthrough effective troubleshooting, user assistance, documentation,and replacement or repairs of equipment.Duties and Responsibilities:Tier 1 technical support on PC, network hardware, software and mobile devices Maintain and troubleshoot all PCs, printers, photocopiers, scanners, Wireless equipment and Local Area Network ensuring their proper working condition Manage and update Service Desk ticketing system including equipment inventory and control Develop and update IT Helpdesk documents, training and step-by-step instructions as needed Support on Azure domain infrastructure Manage O365 Users accounts and licenses Maintain and secure the backup process to prevent data loss Ensure the compliance of cybersecurity and end point device protection Network wiring diagnosis, repair and installation This position may include travel Required Skills:Strong Hardware troubleshooting skills Thorough knowledge of Microsoft Active Directory, Windows family (11,10, Server 2012,2016,2019), Microsoft Office 365, networking concepts & implementation Ability to work in a team environment as well as independently with minimal supervision Proven experience in an IT Helpdesk role and/or relevant experience Ability to multitask, prioritize tasks and meet deadlines Excellent interpersonal, communication and organizational skills Minimum college certificate/diploma in the related field PLUS 2 years work experience in a similar environment A+, Server+, Network+ or MCSE Certification is an assetInterested persons please forward your resume & cover letter toAPPLYITJOBS@PPSL.COMon or beforeApril 12, 2024 . Only those selected for an interview will be contacted. * Resume including the cover letter should not be more than 3 pages.#J-18808-Ljbffr