Job Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. We are Canada’s Cultural Department Store We seek to ignite creativity and innovation every day We give back to the communities in which we operate As a strategic business partner to the business, the Manager of Human Resources (“HRM”) supports the achievement of brand and financial goals by influencing and advising how to maximize our greatest asset, our people. The HRM is an ambassador of people management practices and a driver of change who leverages their influence and partnership skills to enhance Indigo’s high-performance culture. KEY PERFORMANCE METRICS Percentage of High Performance/High Potential Employees Turnover rate of High Performance/High Potential employees Use sound judgement, people and business acumen and practical experience to support the development and implementation of initiatives such as organizational design, change and communication strategies. Plays a leadership role in recognizing barriers to success and driving proactive solutions that support building a high-performance environment with a focus on coaching and mentoring leaders, performance consulting and guidance on building a talent pipeline for high-impact people to be successful Coaches’ leaders on strategy development to retain and develop high-performance employees through Talent Management practices Provides subject matter expertise and empowers leaders by coaching them to manage people challenges and employee conflict confidently Recommend creative solutions to complex situations you may not have encountered before – even if it goes against the grain. Values and demonstrates a commitment to diversity and inclusion; addresses all diversity matters appropriately and escalates to senior leaders. Establish annual goals and priorities by diagnosing client needs and influencing the direction for new or revised Talent programs, services or workflows based on the department’s long-term strategy Leads the development and implementation of legislative compliance, including policy development Maintain knowledge of industry trends and make recommendations to HR Senior Leadership for improvement of the organization’s HR policies, procedures and practices, ensuring regulatory compliance. Supports the implementation, execution, and post-program support of CEO initiatives/programs throughout the fiscal year Collaborates with and synthesizes information from various internal partners to help evaluate the effectiveness of people practices and makes recommendations for improvement Educate and train leaders on the interpretation of negotiated collective agreements, ensure compliance with the collective agreement and organizational policy and support the grievance-handling process Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Collaborate with others to drive flexible and iterative solutions quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to get input Encourage others to freely share their point of view and be open to feedback Builds and sustains a high-performing team who can deliver the work to meet performance goals Celebrate the diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Reports to: Director, Human Resources Interfaces and builds strong relationships with own client group, cross-functional client groups, the HR team, and the Internal Employment Counsel. Cultivates and maintains collaborative professional relationships with internal or external Subject Matter Experts (SMEs) and analyzes learning and performance needs of the business/function. HR Programs vendors, consultants, suppliers Work Experience / Education / Certifications Competencies / Skills / Attributes Experience working as a strategic Senior Business Partner to leaders and employees at all levels (min 3+ years) Comfortable presenting complex business issues to leaders and executives in a clear and compelling manner Highly motivated self-starter, requiring little direction HR Designation preferred Other (travel, Bilingual, etc.) Fluency in both French and English is required. At Indigo, we are committed to our communities, customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.