Job Description
Experienced Insurance Customer Service/Commercial Lines Broker Our client is currently looking for a Customer Service Broker in Commercial Lines Insurance. You must have a minimum of 3 years Commercial Lines insurance experience and have the abilityto prioritize, manage as well and the ability to multi-task. The insurance world is an ever-changing environment; therefore, we require someone to be adaptable to ever changing situations. We are looking for an individual with a friendly and outgoing disposition, but one that can navigate according to situations as they occur. We are looking for a people person!Responsibilities:Provide exceptional customer service by following all procedures and protocolsReview policy renewals for accuracy, proper rating/coverageAssess commercial insurance needs through policy reviewsOrder reports to confirm driving records which include Autoplus and MVR reportsEstimate and prepare fully completed applications for commercial auto insuranceMake fundamental recommendations for existing clientsCompleting and sending submissions to various insurance companiesFollow up with various insurance providers on new submissionsComplete policy changes on various insurance company portals, while conversing with the clients on the phone / in officeCommunicate with insurance companies regarding underwriting requirementsComplete renewal letters with recommendations when requiredComplete new market search if required for remarketingTake claims from clients and report to insurance companies and follow guidelines for client follow-upFollow up with clients regarding registered letter cancellations and returned paymentsUpsell and cross sell where appropriateRequirements:Valid RIBO license in good standingMinimum 3 years of working experience in a brokerage firm as a Commercial Lines CSR or BrokerAbility to work in a fast-paced environmentEffective communicator, with the innate ability to work through situations with clients / co-workersDont delay, and apply today!