Job Description
The Inside Sales Representative is responsible for executing all Inside Sales/Customer Service-related activities within the organization for their specific account list and ensures they are aligned with the overall business goals. Includes implementation of policies and procedures designed to increase productivity, assure quality and accuracy, manage inventory levels, and improve customer relationships. To this end, the Inside Sales Representative will execute all in-house processes with the objective of improving the customer experience and ensuring all customer requirements are fulfilled to the highest standard. Department: Location: Job Type: Full Time Employee Reports ToCore CompetenciesCustomer FocusCommunicationProblem SolvingTeamworkQuality OrientationTime ManagementCreative and Innovative ThinkingDecision Making and JudgementPlanning and OrganizingResults FocusAccountability and DependabilityEthics and IntegrityMediating and NegotiatingProviding ConsultationEnforcing Laws, Rules and RegulationsMathematical ReasoningJob DutiesProcess daily orders, blanket orders, samples, directs, and blinds.Send orders to WMS.Provide updates on ETAs as required.Process EDI ordersAdd customer stock codes for cross reference, add price and UOM.Provide order confirmations to customers as required.Invoice and email copies of invoices to customersRespond to customer queries related to ETA’s, billing, pricing, proof of delivery.Maintain customer contract pricing.Investigate penalties by retail customers and dispute as required.Issue RMAs for customer returns and provide credits.Provide weekly eta reports to retail customers.Group backorders to save on freight charges.Create new part numbers with Purchasing team.Work on slow moving inventoriesEnsure orders are being shipped in a timely manner.Create GRN’s and invoicing for Co-pack orders.Processing E-Commerce ordersEnter supply transfer orders for Crownhill CollingwoodWork on any projects as assigned.RequirementsMinimum 1-5 years of direct work experience within a customer service departmentMust possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments.Highly motivated and self-directed capable of multi-tasking, and able to work with minimal supervision.Extremely detail-oriented and analytical thinker.Able to interface directly with cross functional teams.Strong problem identification and problem resolution skills.High level of proficiency with Microsoft Office productivity suite.A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.Strong work ethic and positive team attitude.Working ConditionsFull time office role1 day/week work from home allowanceManual dexterity required to use desktop computer and peripherals.Overtime as requiredCrownhill is one of the largest distributors of quality packaging products in North America, with offices and state-of-the-art facilities in Toronto, Collingwood, and Chicago and have been creating custom packaging solutions for over 35 years. We are your one-stop source for great service, selection, and a whole lot more. From design and fabrication to fulfillment and logistics, you can count on us for expert advice and solutions that are right for your business. Crownhill is a proud member of the Packaging Distributors of America, being the only member with operations in both Canada and the U.S.A.Crownhill Packaging Ltd. is a proud equal opportunities employer, and we are committed to providing accommodations in all stages of the recruitment and hiring process in accordance with applicable laws (including human rights and accessibility legislation). If contacted for an employment opportunity, applicants are required to advise Human Resources if they require accommodation.(905) 494-1191ABOUT US We’re a full-service packaging supplier with over 35 years of experience. Our custom packaging solutions will take your products and business to new heights. We can’t wait to work with you. Phone: (905) 494-1191 Toll Free: 1-888-571-1101