Job Description
The Inside Sales Representative is a member of the company’s sales team, responsible for sales, support and administration for sales representatives and the development and management of North American Accounts. This role is to execute tasks necessary to drive sales and promote product standards. It takes a lead in providing support to sales programs and product knowledge to maximize sales to the sales team. This position is to promote a customer focused culture within the organization.
PRINCIPAL FUNCTIONS & OBJECTIVES
- To ensure the effective communication with sales, sales support team and clients
- To maintain good order and positive atmosphere according to company core values and ensure policies are adhered to
- Partner with Management to set sales goals and targets
- Partner with Sales team and coordinate scheduled meetings to drive the need for maximizing sales targets with existing or new customers
- To provide and be accountable for the top level customer service in person, by phone, by email or other electronic means by:
- Accountable for the prevention and resolution of customer issues
- Offering product and/or delivery solutions
- Responding to emails by end of day whether there is a solution ready or not
- Probe multiple sources to obtain answers
- Build and Manage current and new relationships (reaching territories not yet explored) by phone, email or occasionally by person (with the approval of management)
- Travel to US trade shows approximately five (5) times a year
- Follow up with the leads created at the trade shows
- It is expected that 20% of the leads generated at the trade show will be end with orders
- Support showroom sales by
- Escorting, assisting and providing clients with product knowledge through the showroom
- Writing orders
- Backup Senior Sales Executive with Showroom sales, appointments and calls.
- Meet the sales targets established by management on a monthly basis
- Develop report after each trade show on the number of leads, who the leads are and the number of leads that created an order and the sales amount for each of those orders
- Develop a report on monthly promotions showing the follow up success
- Travel to the US for approximately five (5) trade shows a year with the knowledge that overtime is a certainty
- Maintain a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, subordinates, supervisors and other key stakeholders of the company
- Find efficiencies in processes with order processing
- Other responsibilities and accountabilities as assigned by the VP of Sales and/or Upper Management
KEY SKILLS AND EXPERIENCE
- 1-3 years of recent sales experience, preferably in a B2B home fashion industry
- Excellent telephone and email etiquette, professional attitude and integrity
- Strong fashion sense
- Strong interpersonal skills, personable
- Ensure compliance to company policies procedures and standards
- Ability to effectively manage their time, comfortable with multi-tasking
- Excellent organizational skills
- Accuracy and attention to detail
- Inventive and resilient
- Excellent communication skills, as this position is in constant contact with customers, suppliers and management.
We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.
Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.