Inside Sales Associate Job In Toronto

We are seeking an Inside Sales Associate to join our team! You will resolve customer questions and offer solutions to drive company revenue.

Responsibilities:

• Provide technical assistance and support for customers regarding specifications of Brook Crompton products, and trouble shoot applications as needed
• Understand the customers’ business and determining customer requirements and expectations in order to recommend specific products and solutions
• Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed
• Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
• Provide and maintain knowledge of current motor pricing
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability 
• Recommends products to customers, based on customer's specific needs and interests.
• Increase sales and average order size by means of cross-selling,  add-on sales and offering promotional sales items 
• Evaluates customer specifications ensuring compliance with technical and commercial requirements in accordance with industry standards.
• Accurately process customer transactions such as orders, quotes or returns 
• Answers questions about products; prices; durability and credit forms
• Educate customers about terminology, features and benefits of products to improve product   related sales and customer satisfaction
• Estimates delivery dates and arranges delivery schedules.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction
• Instructs customers in use of products.
• Investigates and resolves customer complaints.
• Obtains credit information on prospective customers.
• Prepares quotes, advise credit and terms in accordance with standard procedures and   customers' profitability profiles
• Reviews purchase orders for accuracy
• Manage time effectively, meet personal goals and work effectively with other members of the sales team
• Provides support to outside sales representatives.
• Learn new procedures and product information as required 
• Acts as liaison between customer and manufacturing entity for unique products and   applications.

​Qualifications:

• College diploma and/or equivalent sales experience in related industries
• 3-5 years experience in the field or in a related area as well as knowledge of electric motors
• Excellent customer focus skills including interpersonal and communications and listening skills.   
• Good organizational, problem solving and analytical skills 
• Strong computer skills, ability to work with details and solid math skills
• Strong negotiation skills
• Ability to work with vendors and in a team setting
• Deadline and detail-oriented