Job Description
Our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing wholesale distribution company – then come explore a career with us!We are growing again and looking to bring a full-time experienced Inside Sales Account Manager into our team at our location in Waterloo, Ontario.*A Typical Day as an Inside Account Manager:*As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit-sharing while building long-lasting loyal customer relationships.*Responsibilities:** Process sales orders and turn quotations into orders through customer interactions, primarily over the phone* Maintain relationships with established key accounts and ensure that their requests are being met* Use interpersonal skills to strengthen relationships with existing customers and increase market share* Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer* Prospect and develop new customers using outbound calling campaigns* Meet or exceed the branch's gross profit and sales targets* Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions* Investigate and resolve customer issues such as pricing deductions and product returns* Expedite customer material with vendors when required* Follow up with customers on quotes and outstanding orders* Support the Outside Sales and Counter Teams with customer orders and issues* Be an integral part of the team supporting all activities that occur at the branch* Communicate to the Manager and Credit Department any changes in a customer’s business that might cause a credit risk* Perform other tasks as requested by the Manager*Requirements:** College and/or University degree* A minimum of 5 years of experience in customer service or inside sales – contractor experience preferred* Proficient in the use of Microsoft Office software* Outstanding customer service and telephone skills* Ability to prospect new customers and increase sales with existing accounts* Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines* Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates* Ability to identify customer requirements and provide profitable solutions and close the sale* Able to learn and operate the applicable software system used to process orders* Intermediate math skills* Previous experience with or knowledge of HVAC products would be considered an asset*Why work for us:** Full-time permanent role with well-established, successful, stable, and secure organization* Very positive team culture and work environment – Family-oriented business* *No evenings or weekends 7 am – 5 pm Monday – Friday (we offer 2 shifts 7-4pm and 8-5pm), we care that you can be there with your family and friends for important events and milestones** Extensive benefits package including health, dental, life, LTD, travel accident, Critical Illness, Pension Plan with Matching Company Contributions, *PROFIT SHARING* (Base Salary of 50-55K/yr, Profit Sharing base on performance from 10-60K+++/year)* Opportunity for growth and continuous learning and developmentWe thank all applicants for their interest, only those selected for interviews will be contacted.Job Types: Full-time, PermanentPay: $50,000.00-$100,000.00 per yearBenefits:* Casual dress* Company pension* Dental care* Disability insurance* Employee assistance program* Extended health care* Life insurance* On-site parking* Paid time off* Profit sharing* Store discount* Tuition reimbursement* Vision care* Wellness programFlexible Language Requirement:* French not requiredSchedule:* 8 hour shift* Day shift* Monday to Friday* No weekendsExperience:* Inside sales: 5 years (required)Work Location: In person