Job Description
The Opportunity:
Our client, a long-standing manufacturing company based in Brantford, ON is growing and is seeking an IT Team Lead to join their team. Your role will be pivotal in managing, directing, and overseeing the smooth operation of our clients small IT department. You'll be instrumental in recommending, sourcing, implementing, and maintaining cutting-edge computer systems – both hardware and software. Your efforts will be focused on enhancing productivity, efficiency, and automation across our clients entire facility.
What You’ll Be Doing:
Stay at the forefront of technological advancements, continuously monitoring and recommending new technologies.
Ensure optimal IT service levels by actively participating in the development of structures and processes aimed at enhancing IT support services.
Collaborate closely with department managers to understand their needs and proactively manage technology-related requirements to support operations.
Provide valuable support to corporate projects and initiatives by offering resource assistance, conducting business case analyses, preparing budgets, and estimating resources.
Cultivate and oversee relationships with suppliers providing computer hardware, software, and telecom services, ensuring alignment with business needs and objectives.
Manage ERP system (Infor) software updates, configuration, and support.
Lead and manage IT personnel to efficiently oversee and operate our clients technological infrastructure, driving operational excellence.
What You’ll Need To Be Successful:
Post secondary education in computer science, technology or a related field.
Minimum of 5 years of related experience.
Experience working in a manufacturing environment is an asset.
Experience in customer support, project management and delivery of results.
Extensive experience using ERP systems (Infor CSI 10 an asset).
Solid troubleshooting and problem solving skills and implementing new processes.
Ability to set appropriate expectations and deadlines of self and other members of the IT team.
Ability to handle multiple initiatives and issues focused on resolving customer concerns and system improvements.
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