Job Description
IT Analyst Client: Investment ServicesRole: IT AnalystDuration: 3 Months with very high likelihood of extension Location: Toronto (On-site)The Level 1 IT Analyst is the initial point of contact for all IT-related support requests and issues. This role is responsible for providing front-line support, troubleshooting basic technical problems, managing user accounts, and ensuring smooth daily operations of IT systems. The Level 1 IT Analyst plays a critical role in maintaining the productivity of the company's staff by promptly addressing technical issues and providing essential IT services.Your New RoleInitial Contact and Support:Serve as the primary contact for IT support, managing incoming queries through phone, email, and walk-ins.Provide assistance to users experiencing issues with their systems.Basic Troubleshooting:Address common software, hardware, and connectivity issues.Troubleshoot and resolve problems related to Microsoft Office, Wi-Fi connectivity, and peripheral devices like keyboards and monitors.User Account Management:Adjust user permissions in response to role changes within the company.Onboarding and Offboarding:Assist in the setup of new employees' IT accounts and equipment.Ensure proper deactivation and retrieval of IT assets from departing employees.Cell Phone Setup and Management:Configure and manage company-provided cell phones for employees.Assist with troubleshooting and resolving mobile device issues.Knowledge Base Documentation:Create and maintain documentation for IT procedures and common issues.Develop user-friendly guides and FAQs to assist employees in resolving basic issues independently.Equipment Setup and Hardware ManagementManage hardware inventory, coordinate equipment repairs, and handle warranty replacements (RMA).Deployment Activities:Assist in the deployment of new hardware and software across the organization.Participate in technology testing and rollout to ensure smooth implementation.Support Tools:Provide support for commonly used office applications and collaboration tools.Assist users with functionalities in Microsoft Office applications.End User Training:Deliver basic IT usage training to new employees.Develop user-friendly training materials, guides, and FAQs.Inventory and Asset Management:Manage IT asset inventory, including tracking and updating inventory lists.Ensure proper maintenance and safety of IT equipment.Network and Deployment Support:Support hardware deployments and network setup, including assisting with physical setup at new office locations.Maintenance Tasks:Organize and maintain IT storage areas and workspaces.Collaboration and Coordination:The Level 2 Team Lead will be the first point of contact for support, guidance, and coordination, after the IT Manager.Flexible Hours: If required, for project-related or critical emergency situations, or during high volume business needs, there will be the need for flexible hours which may include after-hours on certain days and may include weekends as well.What You’ll Need to Succeed:A diploma or degree in Information Technology, Computer Science, or a related field.At least 1 year of experience in an IT support role or a similar position.Strong knowledge of Microsoft Office applications and basic troubleshooting skills.Excellent communication and customer service skills.Ability to manage multiple tasks and prioritize effectively.Familiarity with IT service management tools and systemsWhat You’ll get in ReturnThe client is offering a contract with a high likeliness of an extension.Interested?If you’re available and interested in this role, please reply to this email as soon as you can attaching your updated resume and hourly rate requirement.