Job Description
About the jobConsistently offer professional, engaging, and friendly service.Deliver high levels of service and support to each property as per Service Level Agreement (SLA).Resolve complex problems in consultation with other senior IT resources.Provide training and guidance to less experienced staff.Recommend improvements to established incident management processes.Assist in maintaining IT standard guidelines.Ensure monitoring of ALL recovery systems (tape backup and virus protection).Provide escalated support to Technology Services staff.Assist and support strategic plan implementation.Implement and support best practices.Contribute to Technology Services knowledge base.Look for opportunities for new technology that may benefit customers.Provide after-hours pager support.Participate in managing all aspects of a project as directed by RSM.Follow all safety policies.Perform other duties as assigned.Skills requiredUniversity degree or equivalent experience.Microsoft Certified System Engineer.Cisco certification or equivalent experience.Understanding of hotel operations (an asset).Good verbal and written communication skills.Strong interpersonal skills.Self-starter with a strong sense of commitment.Previous supervisory experience.