Job Description
With approximately 3,300 employees, JBS Food Canada ULC (“JBS Canada”) is one of Canadas largest beef processors. Consisting of four locations—the main processing facility located in Brooks, Alberta, where approximately 4,200 head of cattle are harvested and processed daily; the Head Office and a case ready plant, both based in Calgary, Alberta; and JBS Ontario, a case ready plant located in Belleville, Ontario. The JBS Canada facility in Brooks has the capacity to produce products ranging from boxed beef primals, ground beef, beef trimmings, beef by-products and hides which are shipped across Canada and worldwide. At the multi-protein Mountain Creek Farms case-ready facility in Calgary, JBS Canada produces value-added products including marinated, portion sized, multi-pack options, kebabs and much more. JBS Ontario in Belleville produces fresh meat and seafood products for leading retailers in Canada.At JBS Canada, our people are our greatest asset. We are very proud to have a team of high achieving, engaged employees. We are currently seeking a full-time Information Technology Systems Technician to join our team at our JBS Ontario facility in Belleville, ON.The Information Technology (IT/IS) Systems Technician is responsible for implementing and maintaining hardware and software, along with providing user support for all staff in JBS Foods Ontario. The IT Systems Technician will report to the facilitys General Manager. The IT Systems Technician works closely with the facilitys managers to ensure all systems are operating as intended. The IT Systems Technician will be supported by contracted third party vendors that are familiar with the JBS Foods Ontario network and software systems.NOTE: This position will be located in Belleville, ONSpecific Responsibilities:Services ManagementLog all system support calls, address issues as they occur, and involve third party support as requiredEstablish preventative maintenance programs in the facility for software, hardware, network, connectivity, and related systemsCollaborate with corporate IT to address and solve IT issues and concerns, including the development of plans to address deficienciesMaintain adequate security on all systems and applicationsMake recommendations and facilitate the purchase of IT equipment and suppliesAdminister servers when necessary and\or coordinate with contracted vendorsSystems DevelopmentWith insight gained through support efforts, make recommendations for software improvementParticipate in corporate IT conference calls and discussions on system development projects, as well as our performance status against IT-related itemsAssist in the implementation of software systems into Service Centre, providing a point of contact internally, as well as with key IT personnel within our customers IT departmentsBuild and maintain a network of external contacts within the industry to gather and share up to date knowledge and information on related topics, processes, and improvements. Using these contacts, research and share best practices on production system issuesNetwork Management and System TrainingConduct training programs to orient new users and update the management team with system changesMaintain (and create where required) systems documentationAvailabilityYou have the ability to provide IT support when needed for production during evenings and weekendsInvolvement in ad-hoc projects to help improve business systems and continuous improvement initiatives through join plan management activities.You Have:Degree/diploma in Computer Science or certification in Computer Technology, with some related experience, preferably in manufacturing or operating environments. Experience within the retail or food / meat processing industry is an asset.Knowledge of manufacturing systems and typical operations applications and workflow is a critical assetAdvanced level knowledge of Microsoft operating systems, data base software, and productivity tools (Outlook, Excel, PowerPoint, and Project). Advanced working knowledge on the technical specifications of latest operating systems, network protocols and standards, PC’s, and servers.Excellent communication skills and success in building and maintaining positive business relationships with internal and external customersAbility to stay current with changes in technology; conversant with system resources, including OEM guides, procedural documentation, and technical manualsExtremely detail-oriented with an ability to handle multiple tasks, with an ability to perform and prioritize tasks in high-pressure organizationsAbility to troubleshoot, resolve system challenges, and carry on relevant researchWork conditions and Physical Capabilities:Normal office work environment; with some exposure to cold working environment on occasional basis.Earn Competitive Wage | Exceptional BenefitsTelephone: 613-771-7304 Fax: 1-343-600-0687