Job Description
The Company
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
JOB DUTIES & RESPONSIBILITIES
We are looking for an experienced Implementation Specialist to exceed our customers' expectations. The successful candidate will spend the majority of their time working directly with our utility customers to implement cutting-edge enterprise applications.
The Implementation Specialist will be responsible for the following:
Implementation- Requirement gathering with clients
- Configure, test, and tune integrations with 3rd party software. These integrations could be file-based, API driven, or consist SQL Server stored procedures
- Configure and troubleshoot Single Sign-on integrations such as Azure and Okta
- Assist clients with configuration of users, user roles, and security within SpryPoint applications, with a focus on best practices and repeatability
- Perform Integration and Security testing and assist customers with User Acceptance Testing
- Providing support to the customer during Go Live and post-implementation stabilizationAssist project management team in continuous improvement efforts to optimize our implementation methodologies
- Work with development and dev-ops teams to influence, design, and validate solutions
- Assist in the creation of customer-specific training documents
- Document issues encountered during testing and acceptance phases
- Maintain project-related documentation including issues logs, configuration guides and test cases
- Maintain and enhance knowledgebase of internal best practices
- 3+ years of experience working with enterprise software
- Experience with configuration of Azure or Okta single sign-on
- Experience with SQL queries, stored procedures, and permissions
- Proven ability to work closely with clients both virtually and in person
- Knowledge of File Transfer technology (SFTP protocols)
- Experience with Esri GIS integrations would be a plus
- Strong understanding of relational databases & SQL in particular
- Experience working with Azure or Okta SSO
- Knowledge of File Transfer technology (SFTP protocols)
- Understanding of modern development and deployment methodologies such as AWS, Google Cloud Platform and/or Azure
- Confidence and experience with API protocols and schemas such as SOAP and REST
- Knowledge of security protocols and principles would be a plus
- Effectively prioritize and execute tasks in what can be a high-pressure environment.
- Strong written and verbal communication skills, and a proven ability to present information clearly and concisely.
- Enthusiastic approach to learning new skills and open-minded to change.
- Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners.
- Confidence to work independently and interpersonal skills to work as a member of internal and external teams.
- Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively.
- Comprehensive understanding of implementation methodologies of complex software implementations.
- Ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others
Why SpryPoint?
Remote-first and autonomous working environment with flexible working hours
Competitive compensation package
Macbook + $500 towards your home office setup
Health, dental, vision, and life insurance
️ Generous PTO, ½ day Summer Fridays, and unlimited sick days
RRSP matching program
Professional development courses, $2,500 annual tuition assistance, and a book bounty program
Annual company events (SpryPalooza!) and team offsites
SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.