Job Description
Find Your Limitless with Reliance
By joining Reliance as a Ignite Resource Support you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!
What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Take full ownership of Inbound queues, Web Mailboxes, Need for Leads, Field Feedback, Yelp/Homestar’s, Escalations and SLA goals
- Assist with front line tasks when required and when in Code Red status
- Meet or exceed conversion targets on resource owned/supported deliverables
- Provide floor support to drive leads, quality, CSAT and more
- Run and carry through incentive programs to ensure various teams are motivated to achieve goals
- Assist with customer escalations as they arise
- Maintaining expert-level knowledge on Reliance products and services
- Communicate promotions, contests, process changes to front in a clear and concise manner.
- Reinforce sales processes, techniques, and delivery of value propositions to team members
- Manage sales floor to ensure production and call excellent standards are met/exceeded
- Maintain key business relationships with the field sales operations and act as a key contact between Ignite sales team and field operations when necessary
- Motivate and lead frontline to engage and educate customers on the value Reliance P&S’s
- Assist with new training / cross training for new and existing frontline team members including nesting
What do we offer?
- The tools you need to succeed - including the tools for the job as well as training and development programs
- A successful and knowledgeable team to be part of and learn from
- Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What do you bring?
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
- Must possess a demonstrated ability to work independently with no little to no supervision while multitasking to achieve multiple, overlapping priorities
- 2 -4 years of experience in sales call-center, preferably with support experience
- Strong writing skills including the ability to develop effective sales communications and summarize information from supporting departments to distribute to the front-line team.
- Proficiency in CRM, SAP, Microsoft Office, Avaya Phone/Dialer Systems, rNet,
- A strong aptitude for learning new computer programs quickly
- A Sales-driven personality with a continuous improvement mindset
- A strong desire to deep dive into processes to find areas of improvement
- Great capacity to prioritize and multitask, with a keen attention to detail.
- A demonstrated ability to lead people with respect and understanding
- Strong interpersonal skills that lead to effective interactions with internal and external parties
- Must be willing to work between 8am-9pm Sunday through Saturday
Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Other details- Pay Type Salary
- 2 Lansing Square, North York, ON M2J 4P8, Canada