Job Description
Job Description:As a Personal Banker you are a Brand Ambassador for HSBC Bank Canada, delivering an outstanding customer experience by identifying and fulfilling all customer needs at first point of contact. You will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.
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Job Responsibilities:Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needsDemonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner.Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible adviceBe proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-insEffectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needsJob Requirements:Ability to demonstrate your understanding of a customer’s requirements through effective fact findingAbility to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planningConsistently deliver a personalised, friendly & efficient service at all timesA passion for continuously delivering an outstanding customer experienceEffective communication skills, which will enable you to build strong professional rapportJob Details:Company:HSBCVacancy Type: PartTimeJob Location:Kamloops, BC, CAApplication Deadline: N/A
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