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Job Description
The Hotel Manager is responsible for managing the daily operations of the hotel, ensuring guest satisfaction, and maintaining high standards of service. This role involves overseeing staff, financial performance, and maintaining the property to ensure a welcoming environment for all guests. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a deep appreciation for the unique beauty and culture of the Yukon.
Key Responsibilities:
- Operational Management: Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage services, and guest services.
- Staff Management: Recruit, train, and supervise staff, fostering a positive and productive work environment. Conduct regular performance reviews and provide ongoing support and development opportunities for team members.
- Guest Relations: Ensure the highest level of guest satisfaction by addressing and resolving complaints promptly and effectively. Develop and implement strategies to enhance guest experiences and encourage repeat business.
- Financial Management: Manage the hotel's budget, monitor financial performance, and implement cost-control measures. Prepare and present financial reports to senior management.
- Marketing and Sales: Develop and execute marketing strategies to attract new guests and retain existing ones. Collaborate with local businesses and tourism organizations to promote the hotel and its services.
- Property Management: Ensure the property is well-maintained and meets safety and hygiene standards. Coordinate with maintenance staff and external contractors for repairs and improvements.
- Compliance: Ensure compliance with all local, provincial, and federal regulations, including health and safety standards.
Qualifications:
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Experience: Minimum of 3-5 years of experience in hotel management or a related field. Experience in a remote or wilderness setting is a plus.
- Skills:
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Financial acumen and budget management experience
- Problem-solving skills and the ability to handle high-stress situations
- Proficiency in hotel management software and Microsoft Office Suite
- Attributes:
- High level of professionalism and integrity
- Customer-focused with a commitment to providing exceptional service
- Adaptable and flexible, with a willingness to work in a remote location
- Passion for the hospitality industry and a deep appreciation for the Yukon’s natural beauty and culture
- Competitive salary and performance-based bonuses
- Accommodation and meals provided
- Health and dental insurance
- Opportunities for professional development and career advancement
- A unique and rewarding work environment in one of Canada’s most beautiful regions