Hospitality Senior Manager Conference Banquets Job In Na

Job Description

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Title:  Hospitality Senior Manager, Conference & Banquets

Description: 

Location: Toronto

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

Hospitality Senior Manager, Conference & Banquets (Corporate Client)

Job Summary

The Hospitality Senior Manager, Conference & Banquets is an onsite role that supports the Hospitality Director, Conference in managing the overall operations of the hospitality program at the conference center including workplace catering and catering for the executive committee. 

The Senior Manager will be the lead on major and signature events and will provide as the main point of contact in the Hospitality Director’s absence. 

Key Responsibilities:

Operations:

• Manage overall operations for all F&B services for the Conference Centre, Workplace Catering and Executive Committee Catering 
• Part of leadership team to manage a team of hospitality managers, supervisors, servers, bartenders and porters
• Work closely with culinary and bookings team for overall conference centre management
• Oversee floor operations, service quality, and lead the operations team for seamless event execution
• Resolve service and guest issues, making recommendations for best practices.
• Ensure compliance with SLAs, manage daily operations, and maintain pars and prep lists.

Guest Experience:

• Cultivate strong client relationships, ensuring an outstanding guest experience with service and menu options.
• Serve as the primary point of contact for clients in the Hospitality Director’s absence

People Leadership:

• Act as the first point of contact for managers and team members with unit associates reporting to you.
• Support recruitment, hiring, scheduling, and general administrative duties for the team.
• Support the management of all stages of food preparation, menu planning, budgeting, costing, and inventory management, including allergen programs.
• Coach and guide associates, facilitating their career development, and conduct performance reviews.

Administration:

• Drive financial success, achieving revenue goals and controlling costs
• Conduct regular workplace inspections and WHMIS training for staff.
• Possess a comprehensive understanding of contract requirements, maintain SOW, and meet SLAs.
• Manage booking and billing procedures, meeting annual revenue goals.
• Process weekly payroll.

Qualifications:

• Minimum of three years of related banquet, event, or conference management services
• ProServe, Food Safe, or Basic First Aid training is required.
• Proficient in controlling food and labour costs.
• Creatively apply trendy food items and presentations to enhance food service operations.
• Strong leadership skills, serving as a motivator, mentor, and leader.
• Detail-oriented with exceptional team collaboration abilities.
• Outstanding client and guest relationship skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
• Culinary skills would be an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.