Hospitality & Health Care – Senior Vice-president, It, Toronto
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About the Company
Our client is a large, very successful B to C service provider. Founded as the merger of several firms, the company has grown to hundreds of locations across Canada, serving thousands of customers. With headquarters in Toronto, the firm continues to pursue an aggressive growth strategy while staying true to its commitment to improving the lives of its customers.
Scope of Position
The Senior Vice President, IT will provide the vision, strategy, direction and leadership in the development and implementation of all information technology infrastructure and systems projects and initiatives, and the security and support thereof. Our client’s infrastructure and systems support a large network of locations as well as thousands of customers and employees. The firm’s infrastructure and systems must be highly reliable, appropriately secured, and perform with sufficient speed and ease so as to enhance productivity and customer experience. Services must be available 24/7/365. Our client’s corporate systems and infrastructure are primarily located, managed, and maintained centrally. Each location has certain local technology and systems resulting in associated complexities.
The Senior Vice President, SVP IT will have overall responsibility for developing and implementing our client’s technology strategy, building the strength of the IT organization and leading day-to-day execution, ensuring alignment of IT activities and initiatives with our client’s business strategy. This position is critical in driving overall process and technology efficiency and standardization across our client’s enterprise.
This is an outstanding opportunity that features:
Functional Tasks
Key Performance Deliverables
Competency Profile
The following competencies listed below define the role of SVP IT:
Strategic Approach
Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas.
Results Orientation
Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them. Stays ahead of the noise and sets the tone and agenda daily to drive the management team and employees towards the company’s goals.
Customer/Client Orientation
Strives to provide customers/clients with personalized and efficient service. Anticipates customers’/clients’ needs. Quickly follows up on customer/client contacts and complaints. Monitors and acts on measures of customer/client satisfaction.
People Management
Establishes and communicates clear priorities and sense of direction. Clarifies roles and responsibilities. Adapts management style to achieve optimum results.
Impact
Makes an immediate positive impression upon others. Has presence and commands respect. Comes across with force and quickly establishes credibility. Accurately predicts the effects of own words and actions. Makes an immediate positive impression upon others.
Leading Change
Recognizes when change is necessary; Challenges the status quo and champions new initiatives; Acts as a catalyst to change and stimulates others to change; Develops an effective action plan to implement change and monitors results.
Commercial Acumen
Applies appropriate commercial and financial principles; Understands situations in terms of costs, profits, added-value and return on investment; Imagines future possibilities. Thinks broadly and investigates a wide-range of alternatives in developing a vision for the future. Selects the most promising vision from a range of alternatives and communicates this vision to others.
Initiative
Proactive; Seizes opportunities and acts upon them immediately; Takes responsibility for own actions and addresses problems before asked.
Preferred Experience / Education
The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.
Skills & Abilities