Job Description
P3 Veterinary Partners is seeking an experienced Hospital Administrator to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS. If you inspire others and are interested an opportunity to lead – search no further! The Hospital Administrator will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming, profitable, energizing, and rewarding place to work. People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.The successful candidate will serve as a steady, balanced leader focused on:Administrative and operational tasks and functionsStrategic PlanningBusiness plan development and championing its implementationAccreditation, Certification and other Medical SOPsClient Care, Patient Care and ComplianceKPI management, Best Practices and Operational SOPsRevenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)Teambuilding and Professional Development, considering patient and hospital needsHuman Resources Management & Conflict ResolutionHiring, Onboarding, TrainingPerformance ReviewsClient Service & Hospital marketing supportMonthly analysis and reporting, and operationalizing areas for improvementPetsOversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency careEnsure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient careExpand clinical services and service offeringsLiase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate coursesPeopleMaintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standardsSupport individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goalsFoster teamwork, collaboration and manage peer-to-peer and intra-group coachingLead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision makingCultivate an inspirational environment that is as a great place to work throughout veterinary healthcareParticipate in the creation of and oversee the display and maintenance of an organization chart for the HospitalPromote a positive working culture and ensure that P3’s vision and values are mirrored throughout the HospitalEnsure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visitEnsure that high performers are recognized and empowered to grow within our group of Emergency hospitalsAct as a positive role model, using a collaborative approach and assuming positive intentRecruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamworkSet others up for success and foster open, proactive, and cooperative relationshipsCollaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metricsEnsure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions Assist in developing industry leading compensation, benefits and rewards programsChampion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team membersPracticeDevelop annual budgets and short- and long-term business plans for HospitalUse available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changesWork to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platformsOversee regular strategy & budgeting meetingsWork with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as neededEnsure the Hospital is efficient & profitableReview hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigatedEnsure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc)Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchasesQualifications & Experience: Proven team-oriented communicator with experience in effectively coaching, advising and leading peopleProven ability to build and nurture relationships at all levelsAbility to negotiate, influence and communicate in a clear and effective mannerProven experience implementing sustainable solutions and creating impactAn approach that is progressive, strategic, humble, and achievement orientedExperience leading and supporting significant growthA vision to foster an inclusive, employee-centric cultureIn-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives5 years or more of experience in hospital operations with budget management and profit and loss responsibilityPrevious history working in a veterinary hospital or supporting veterinary hospital teams is preferredKnowledge of veterinary practice management software, such as AVImark, is preferredExperience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets is an assetCertified Veterinary Practice Management designation or similar is an assetCollege or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset.A love for animals!Total Compensation:We value our team members, and prove it by supporting your personal, financial, and professional growth through:Salary & Bonus Programcomprehensive Health Benefits package (100% of extended Medical, Dental, & Vision premiums paid)Assistance ProgramVacation timeEmergency/Sick DaysEducationProfessional DuesWellness AllowanceDiscount on veterinary services for your own pets