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Job Description
YOU MUST BE PRESENT IN ONTARIO TO APPLY
Salary: $19.23 per hour
Hours of Operation: 7 days a week, 6 AM - 10 PM EST (40 hour work schedule)
Join our team as a Tier 2 Helpdesk Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.
Day-to-Day Activities:
Your day-to-day activities will immerse you in the vibrant world of e-commerce:
- Handling diverse customer channels, enriching your experience in a multifaceted industry
- Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner
- Contributing proactive recommendations for process improvements to enhance the customer experience
- Embracing new technologies and staying at the forefront of digital innovation
Basic Qualifications:
- 1 year of experience as a help desk technician and/or customer support role
- Tech-savvy with knowledge of office automation products, databases, and remote control
- High School Diploma or equivalent
- Flexibility with hours of operation
- Competitive pay rate of $19.23 per hour
- Full-time, Fixed Term Contract
- Opportunities for training and development
- A collaborative and inclusive work environment with a leading Canadian e-commerce giant
If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!
Requirements
- Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional
- Drive process improvements and recommend system/technology enhancements to elevate efficiency
- Leverage remote troubleshooting techniques to diagnose and resolve technical issues
- Walk customers through effective problem-solving processes, ensuring a seamless experience
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