Job Description
Helpdesk, Service Desk and Desktop Support Specialist (Various Levels & Roles)Must be available to work onsite in Ottawa. Only candidates who hold an active Reliability or Secret Clearance or are Eligible for Clearance will be considered. Being bilingual is an asset.Job Description:Successful candidates will be providing various levels of IM/IT services to clients via telephone, Information Technology Service Management (ITSM) tools, and/or email. The Help Desk Specialist will resolve and/or instruct clients on IM/IT issues and/or answer their IT-related queries.Provide on-site problem determination and resolution in direct support of the following: Personal Computers (PCs), laptops, tablets, monitors, equipment, printers, scanners, rollout activities, software/hardware installation, and troubleshooting including Microsoft Office & Outlook within an Exchange environment, client moves, and Active Directory administration in accordance with the Standard Operating Procedures.