Job Description
To apply you must be physically present in CanadaAbout Us:Join our team as a Tier 2 Helpdesk Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.Key Responsibilities: Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional. Drive process improvements and recommend system/technology enhancements to elevate efficiency. Leverage remote troubleshooting techniques to diagnose and resolve technical issues. Walk customers through effective problem-solving processes, ensuring a seamless experience. Day-to-Day Activities:Your day-to-day activities will immerse you in the vibrant world of e-commerce: Handling diverse customer channels, enriching your experience in a multifaceted industry. Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner. Contributing proactive recommendations for process improvements to enhance the customer experience. Embracing new technologies and staying at the forefront of digital innovation. Qualifications:Basic Qualifications: 1 year of experience as a help desk technician and/or customer support role. Tech-savvy with knowledge of office automation products, databases, and remote control. High School Diploma or equivalent. Flexibility with hours of operation. What We Offer: Competitive pay rate of $19.23 per hour. Full-time, Fixed Term Contract. Opportunities for training and development. A collaborative and inclusive work environment with a leading Canadian e-commerce giant. Apply Now:If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!Expected start date: 2024-05-12Job Types: Full-time, Fixed term contractContract length: 9 monthsPay: $19.23 per hour