Are you ready for a new and exciting leadership opportunity with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel we're looking for a new Head of Road Logistics to join our Canadian Executive team.
Your Role
As a member of the Line Management Executive Team, you are responsible for the leadership and execution of road logistics operations within Canada. This function will encompass ensuring business performance, growth of our market share, and a positive experience for our employees and customers alike. You will report to the National Manager.
Your Responsibilities
Market Potential:
- Lead
the business strategy, including product and solution strategies for Road
Logistics for Canada
- Identify
and develop market development opportunities and grow market share
including M&A opportunities
- Accountable
for the collaboration of telesales, Field sales, CCR’s and the key account
team in alignment with general management and sales management to manage
resources to develop, acquire and retain business
- Drive
strategic customer reviews and RFQ meetings with Sales
- Responsible
for the Road Logistics Kuehne+Nagel brand in Canada
Business
Performance:
- Focus
ondeliveringconsistent and high
qualityservicesfor the business unit in Canada
- Deliveroperational
service standards,ensure fast decision making andexecution,
and accountable for financialperformance
- Responsible
for budgets, RFC and annual target setting process as well as ongoing
growth of gross profit and NPII for the Country
- Comply
with all finance processes, including FSL requirements and budget
- Monitor
and pro-actively manage Finance KPIs, including billing, profit-loss
targets, accounts receivables,
- Monitors
and influences productivity
- Influences,
determines and implements market pricing strategy
- Ensures
consistent data quality
Kuehne+Nagel Experience:
- Supports the customer relationship for
business unit customers in Canada
- Collaborate
with general management to ensure positive customer service and customer
retention and accountable for service delivery levels consistently meeting
and exceeding expectations across Canada
- Responsible
to ensure that metrics and KPI's are met; leads quarterly business reviews
for top Canadian customers
- Implements
processes/programs and initiatives to improve customer processes
- Leads
all aspects of the employee experience; as measured by employee net
promoter score and Great Places to Work surveys
- Drives
employee engagement and implements programs/initiatives to (further)
enhance the employee experience
- Responsible
for talent management and succession planning for respective business unit
- Ensures
proper training for managers and employees, including critical business
elements of employee onboarding
- Responsible
for clear communication within business unit and strong cross
collaboration with other business units and functional units
Canadian Management Team:
- Participates
as a member of the Canadian Line Management Team
- Ensures
the implementation of all relevant policies/programs/initiatives
- Works
with LMM on different National Projects
Governance:
- Governance
and compliance responsibility
- Ensures
compliance with all health & safety, quality, security, environmental,
legal and regulatory requirements, company policies and procedures,
industry standards, etc.
- Ensures
all vendors and suppliers are qualified in accordance with company
practices and policies
- Leads
rates negotiations
- Builds
relationships, proactively communicates, resolves issues
- Monitors
regularly performance against KPI's and contractual agreements
Your Skills and Experiences
- Degree/diploma in International Business, Trade, Logistics or alternative
- 10+
years of experience in the Freight Forwarding, Logistics and/or
Transportation industry specifically with international freight operations
within Sea, Air, Road Logistics and Customs Brokerage
- 7+
years of experience in leadership and people management roles - management
of diverse and international teams is an asset
- 7+
years of experience in a role with focus on business development and
customer experience excellence
- You have a strong customer presence and brand as a trusted leader and partner in the industry
- You are a motivating leader with a proven track record for talent development
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID