Job Description
Banff Jasper Collection by Pursuit Jasper, ABFull-time, SeasonalJob detailsNo matching job preferencesJob typeFull-timeSeasonalWhat will be your daily pursuit?:Leading our amazing Glacier View Lodge team to ensure our guests have the most welcoming and refreshing stay possible!What perks can you expect?:Work in a dynamic, culturally diverse team from around the globeWork experience in an iconic, unforgettable, and inspiring locationFree access to Pursuit attractions for staff and family, send a friend at half the price!Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiencesThe chance to work in an inclusive culture and make life-long friendsAccess to subsidized mental health and wellness resourcesOpportunities for career growth or future work at other Pursuit locationsAccess to one of the world’s most beautiful and iconic National ParksWhat will you do in this job?:This role will directly oversee the daily operations of the Glacier View Lodge (Front desk, housekeeping, and host program). The Hotel Manager will ensure a memorable and positive experience for our Guests and Staff through implementing and delivering the Standard operating policies and procedures as they relate to our Service, operational, safety and employee engagement standards and practices. With 32 rooms in our small hotel, we are looking to deliver a premium-boutique experience that is paired with attractions, food and beverage, as well as scheduled programmed experiences to offer a fully immersive and focused experience.The Hotel Manager will report directly to the Director of Hospitality. This position will act as the “on the floor” daily leadership for the Hotel Team, ensuring delivery on key performance areas. Accompanying this responsibility will be a focus on Operational Excellence, employee recruitment, communication, training and development, setting service standards and consistencies, as well as the further development of our sales/service culture. Attention to detail/effective communication skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.To be an active member of the Columbia Icefield Management team, supporting peers & continually working at building a cohesive team which works together effectively and efficiently.Conduct business with Guests, Staff and Suppliers with uncompromising integrity meeting our “Always Honest” core values.Contribute to developing and maintaining a high energy, service focused and animated teamEnsure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required.Helps their team understand their role in achieving our business strategy that motivates staff to excel.Coordinate and oversee the needed training and professional development of all Glacier View Lodge employees to ensure they are confident and fully trained on all job specific and company requirements.Ensures that the housekeeping team delivers on room readiness by check in timeDevelops and maintains welcoming experiences at our guest touch points: Front Desk, arrival/parking lot attendants etc. that enhances the stay of our guestsConfirming through room checks that rooms are set according to our standard, and ready for our guestsWorks with Revenue Management teams to ensure that room rates reflect levels of business to maximize revenue and profit over the course of the operating seasonConduct employee reviews: actively seek opportunities to recognize staff on “doing it right” and assist in the creation and adoption of employee recognition program or events.Follow-up with guest service issues and service recovery solutions in a timely manner, providing service coaching as neededEnsure that all information and procedural changes are communicated in a timely manner, by communicating any changes before they happen.Provide direct support to hotel employees throughout the daily operationsManage daily scheduling, training, Interpretive assessments and employee performance managementOrganize and conduct regular departmental meetings for all frontline staff and one on one meetings with Supervisor and Lead handsMonitor Service metrics daily/weekly during the season, reacting and responding accordingly to address any issues and highlight/recognize service success amongst the hotel team.Ensure that valid and accurate statistics and business data are gathered to guide teams and team members to achieve established business goals. This includes, but is not limited to, milestone reports, operational reports key performance indicators, and ongoing performance survey reports such as Net Promoter Scores and Employee Engagement scoresShow initiative in handling routine matters and quick, thoughtful judgment in all situations.To assist in developing annual business plans for the Glacier View Lodge operations with a focus on succession planning for Supervisory positions and lead hands.To meet the financial expectations set for your specific line of Business. Managing costs on a day to day basis to expected business levels, tracking and reporting on labour/expenses incurred.Ensure payroll is completed daily and submitted on time for all payroll periodsEnsure that daily labor management reflect forecasted/ current business levelsEnsure that the hotel team are organized daily to forecasted business levels and prepared to meet and exceed Guest expectations.Act accordingly to all emergency and safety protocols taking on a leadership role as required for any instances that arise. Ensure daily operations safety checks are being completed, documented and saved in electronic format.Complete knowledge of our operational safety practices and procedures in regard to guest and employee safety and ensuring these are met accordingly.Represent Pursuit BJC professionally in all communications relating to clients/guests, suppliers, products and co-workers; this includes personal meetings, telephone conversations, email, letters, etc.Document all incidents as to Pursuit and Columbia icefield standard operating procedures and report these to Columbia Icefield Sr. ManagementOther duties as assignedWhat skills and experience do you need for this job?:Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!Post-secondary education or 2 years management/supervisory experience with proven ability to manage and direct a large teamFlexible (ability to work varying hours/days as business needs dictate)Experience in hotel management, housekeeping, or rooms division manager role an assetBoutique Hotel Experience – less than 50 rooms an assetAbility to develop and execute programs that have a direct effect on the guest experienceExcellent wine and food knowledgeHands-on work experience directly managing and a small, diverse, focused working teamStrong organizational and communication skillsLeadership experience to include Payroll, scheduling, employee recognition, and progressive disciplineEmployee Training experience to include, Point of sales, customer service and operational skillsMust have Serve Pro certificate (Licensee)Computer proficient – sound MS Word, Excel and email abilityGuest service-oriented mindset and a passion for delivering memorable experiencesAbility to think on the fly and outside the box to solve problems with a positive attitudeAlberta Class 5 License (with interest in upgrading to an Alberta Class 4 License), an assetKnowledge and experience with Maestro, Micros and RTP point of sale system an assetMature, energetic, dependable and self-motivatedEnjoy working with a team in a busy, fast-paced environmentMust meet the Organization grooming and appearance standardsTo honour our commitment to be “Always Honest” all employees must consent to a criminal record checkWhat will your work environment be like?:Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!Independent. You’ll spend your days in and around National ParksRemote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFiBusy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) requiredThis job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
Hike Jasper
Jasper Camping
Canadian Rockies
Considering Working in Jasper?
Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:
Understanding the Local Job Market and Working in Jasper
Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.Lifestyle and Employment while Working in Jasper
Explore websites of companies in Jasper that align with your career goals and lifestyle.Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.
Jasper Employment Accommodations
Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.
If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.
#J-18808-Ljbffr