Job Description
ABOUT TCSI CONSULTING LTD. Located in beautiful Terrace, BC, TCSI Consulting Ltd. (TCSI) is a specialized managed service provider (MSP) focused on the information technology needs of regional businesses. Their technology professionals help clients maximize the return from their IT investment using a combination of high-level business domain knowledge and the ability to implement and support proven technical solutions. Offering project planning through to implementation and ongoing maintenance, TCSI Consulting Ltd. provides cost savings for their clients, minimizes operational risk and focuses on client needs and constraints. They ensure solutions that fit their clients’ needs and budgets. https://www.tcsiconsulting.ca/ ABOUT THE GENERAL MANAGER We are seeking an experienced and dynamic General Manager to oversee the day-to-day operations of a managed services provider (MSP). The General Manager is responsible for managing day-to-day activities and ensuring the smooth functioning of the company. They will create operational strategies, set goals for growth, and provide monthly reports to the Partners including profit and loss analysis and future opportunities for the company to explore. This pivotal role revolves around seamlessly aligning operational strategies with the overarching goal of taking care of customers as the primary focus. KEY LEADERSHIP ACCOUNTABILITIES Strategic Planning and Execution Develop and implement long-term strategies aligned with the company's vision, mission, and objectives. Identify market opportunities, industry trends, and potential risks to formulate effective business plans. Set clear goals, KPIs, and performance metrics to measure the company's progress and success. Ensure that operational capabilities align with the company's growth objectives while maintaining a strong focus on customer care. Operational Oversight Provide leadership, direction, and oversight of day-to-day operations, ensuring efficient service delivery, quality, and customer satisfaction. Implement and optimize operational processes that prioritize and enhance the overall customer experience. Ensure that all operational decisions and actions align with our commitment to taking care of customers as a primary goal. Oversee various departments such as project management, sales, marketing, finance, and human resources. Monitor operational performance, streamline processes, and optimize resource allocation to maximize efficiency. Develop and manage budgets, forecasts, and financial strategies to ensure fiscal health. Analyze financial data, prepare reports, and make informed decisions to maximize revenue and profitability. Identify cost-saving opportunities while maintaining high-quality service delivery. Leadership and Team Management Recruit, train, and mentor a high-performing team, fostering a positive and collaborative work environment. Set clear objectives, provide guidance, and empower employees to achieve their goals. Foster a customer-centric culture within the organization by emphasizing the importance of understanding and exceeding customer expectations. Encourage professional development, promote teamwork, and ensure effective communication within the organization. Client and Stakeholder Engagement Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction. Collaborate with the sales team to identify new business opportunities and expand the client base. Represent TCSI at local business events, networking, developing, and expanding business relationships. Address client concerns, resolve conflicts, and ensure the timely delivery of high-quality services. Establish and expand relationships and alignment with vendors. Technology and Innovation Stay updated with technological advancements and industry trends to drive innovation. Evaluate emerging technologies and assess their potential for implementation to enhance services. Encourage a culture of innovation and continuous improvement within the organization. Compliance and Risk Management Ensure compliance with industry standards, regulations, and legal requirements. Identify and mitigate risks related to security, data privacy, and operational integrity. Identify and work with the team to implement robust cybersecurity measures to protect client data and company assets. EDUCATION & EXPERIENCE REQUIREMENTS The ideal candidate for the General Manager position will have experience in or a strong understanding of the operations of a managed service provider (MSP) organization. They bring strong operational leadership, strategic vision implementation, business acumen, effective team-building skills, decision-making capabilities, and commitment to continuous learning. As a self-starter, the General Manager works well in a fast-paced environment, confidently leading the staff and providing excellent customer satisfaction and strategic growth to the customer base. We are seeking candidates with a passion for driving the company towards success and creating an environment where taking care of customers is the ultimate goal. Candidates will have a post-secondary degree in business or business management, complemented by 5 years of working in IT and 5 years in a management role. Preference will be given to those with leadership experience providing strategic planning for an MSP, and/or working with remote monitoring and management (RMM) solutions. An equivalent combination of education and experience will be considered. Demonstrated strategic planning development and implementation paired with an ability to create a vision and culture to achieve goals and objectives. Experience developing growth strategies for an MSP (preferred). Excellent business acumen, business networking and relationship-building skills. Ability to make critical decisions complemented by a problem-solving mindset. Leadership experience, including coaching, recruitment, team development and growth, and establishing a culture of accountability and innovation. Strong people skills, including conflict resolution, the ability to motivate and inspire a team, experience defending a position or idea with senior leadership, and adaptability. Required computer skills: -Microsoft Office/Microsoft 365 -RMM Platforms -Windows Operating System Compensation: TCSI Consulting Ltd. offers a comprehensive benefits package including health, dental, life, and disability benefits, and a Group RRSP. The salary range for this opportunity is $90,000-$110,000.