Job Description
Overview
We are seeking an experienced automotive enthusiast to become the next General Manager of Warehouse 8 to oversee the operations of our automotive shop. The General Manager will be responsible for building, developing, and leading a team of technicians and administrative staff, ensuring the highest level of customer satisfaction, and driving business growth and profitability. Warehouse 8 is part of the PT Enterprises group of companies and the successful candidate will be a member of the PT leadership team. This is a great opportunity for the right person to join a dynamic group of leaders from different industries collaborating on business initiatives and strategies
Key Responsibilities
Operational Leadership:
· Develop and implement strategies to optimize the efficiency and effectiveness of the automotive shop operations.
· Oversee day-to-day activities, including scheduling, workflow management, and resource allocation.
· Monitor key performance indicators (KPIs) to assess performance and identify areas for improvement.
· Ensure compliance with all safety regulations and company policies.
Team Management:
· Recruit, train, and mentor staff to maintain a high-performing team.
· Provide ongoing coaching and feedback to employees to promote professional development and job satisfaction.
· Foster a positive work environment that encourages teamwork, collaboration, and accountability.
Customer Service Excellence:
· Maintain a customer-centric approach by ensuring that all customer inquiries, concerns, and complaints are addressed promptly and satisfactorily.
· Implement initiatives to enhance the customer experience and build long-term relationships with clients.
· Monitor customer feedback and implement strategies to continuously improve service quality.
Financial Management:
· Develop and manage the annual budget, including revenue forecasts and expense projections.
· Monitor financial performance against budget and take corrective actions as needed to achieve financial targets.
· Steer the business towards it’s five-year objectives.
Sales and Marketing:
· Collaborate with the team to develop and implement marketing strategies to attract new customers and retain existing ones.
· Actively promote the shop's services and offerings to generate sales opportunities.
· Build partnerships and relationships with vendors, suppliers, and other industry stakeholders to support business objectives.
Qualifications:
· Bachelor's degree in Business Administration, Automotive Management, or a related field (preferred but not required).
· Proven experience in a managerial role within the automotive industry, with a strong track record of leadership and operational excellence.
· Excellent interpersonal and communication skills, with the ability to effectively interact with customers, employees, and stakeholders at all levels.
· Strong financial acumen, with the ability to analyze financial data, develop budgets, and manage expenses.
· Proficiency in using automotive shop management software and other relevant tools.
· Demonstrated ability to drive business growth and achieve sales targets.
· Knowledge of industry trends, regulations, and best practices.
Additional Requirements:
· Valid driver's license.
· Willingness to work flexible hours, including evenings and weekends, as needed.
· Ability to lift and move heavy objects, as required in an automotive shop environment.
Benefits:
· Competitive salary ($70,000 - $90,000) and performance-based incentives.
· Health insurance and retirement savings plan.
· Paid time off and holiday pay.
· Opportunities for career advancement and professional development.
How to Apply:
Interested candidates should submit a resume and cover letter outlining their qualifications and relevant experience to craig@ptenterprises.ca. Please include "General Manager - Warehouse 8" in the subject line of your email. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Company Overview:
Warehouse 8 is a leading automotive shop dedicated to providing high-quality repair and maintenance services to our customers. With a focus on integrity, professionalism, and customer satisfaction, we strive to exceed expectations and become the preferred choice for automotive services in our community. Join our team and be part of a company that values excellence, innovation, and teamwork.
PT Enterprises Overview:
The PT Enterprises Group of companies is based out of the Charlottetown industrial park. The group of companies includes Warehouse 8, Atlantis Motor Group, East Coast Docks, East Coast Property Group, Advanced Extraction Systems Inc., Retro, The Marinas of Charlottetown, Natural Beverage Inc., and East Coast Property Management. The group of companies is primarily based at the head office; 25 Fourth Street, Charlottetown. Each company is operated by a Business Unit Leader, with the group of Business Unit Leaders making up the PT Leadership Team. This group is responsible for operating their own company and contributing to the overall success of the PT Group.