Job Description
Otter Co-op is now accepting applications for aFull-Time General Manager. This position will oversee our HighwaymanPublocated in Abbotsford, BC.
Who we are:
Otter Co-op is a diverse and growing $600 million organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman Pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us atwww.otterco-op.crs.
Position Overview:
Reporting to the Food & Hospitality Division Manager, the General Manager is responsible for the overall food and beverage service operations of Highwayman Pub located in Abbotsford, B.C. The General Manager is responsible for ensuring all aspects of the pub operations run smoothly and according to the policies, procedures and goals of the company maintaining high standards of quality and presentation of food, timeliness of service, cleanliness and strict adherence to local government food safety rules and liquor licensing policies. The General Manager is responsible for increasing long-term profitability through continuous improvement of team member morale, guest satisfaction and excellence in operations execution.
What you’ll do:
The General Manager is responsible for the overall safe, effective operations of Highwayman Pub based on the following:
- Ensures that quality, quantity and presentation of all food prepared meets standards for freshness, appearance and consistency.
- Balancing the needs of the Front of the House and Heart of the House, while continuously interacts with guests to ensure overall guest service excellence standards are met and exceeded wherever possible.
- Manages a Bar Manager and Kitchen Manager and oversees about 30 kitchen and server team members.
- Ensures team engagement through training and development initiatives. Provides recognition of colleagues who meet and exceed standards, in a sincere, meaningful way.
- Oversees recruiting, training and scheduling of all kitchen and server team members within established budgets.
- Ensures training of cooks and servers according to training guidelines and maintains up to date skills assessment/certification for each team member as required.
- Conducts performance management, coaching and counselling to ensure optimum performance in accordance with Otter’s policies and procedures.
- Directly oversees and assists with cooking, serving and cleaning as needed.
- Ensures that all food and beverages are consistently prepared and served according to the pub’s recipes, portioning, cooking, and serving standards.
- Is knowledgeable of team policies and procedures, brand and values and provides prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with Otter Co-op policies and procedures.
- Coordinates menu planning, food service and special events with Kitchen Manager, ensuring costing, training and recipes are provided, with the support of the Division Manager and other key stakeholders.
- Ensures adherence to food safety regulations, liquor licensing, hygiene, high standard of sanitation, and cleanliness.
- Works closely with Division Manager to ensure efficient delivery, receiving and cost control of all food and beverage related items within established budgets.
- Maintains a positive and engaged working environment based upon excellence, discipline, learning and development, teamwork, respect and having fun.
- Ensures all team members work in a manner that maximizes productivity and limits wastage of food products to an absolute minimum.
- Complete an accurate inventory count (food and beverage) on monthly basis and work very close with the Controller and Division Manager to ensure food cost according to plan.
- Must be able to deal with reasonable work-related stress resulting from the need to manage within legislative, budgetary and time constraints on a regular basis.
Develop and maintain a team environment that is based on Otter Co-op’s brand and values of Integrity, Community and Excellence.
- To perform other job-related duties as assigned.
Why it matters:
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Who you are:
You are looking for a career in Hospitalityand:
- Minimum 3 years’ experience as a Kitchen and/or Restaurant/Pub Manager.
- Must have all valid certificates needed to operate a commercial kitchen including but not limited to Food Safe (Level 2 preferred) and Serving it Right.
- Advanced understanding of professional cooking, kitchen skills, sanitation and safety in food handling procedures.
- Ability to construct menu costing, and accurately estimate labor, food and beverage costs.
- Ability to define problems, to collect data, to establish facts, and draw valid conclusions.
- Ability to read and interpret documents such as menus, production schedules, financial, and other reports, and procedure manuals.
- Strong ability to communicate effectively and ensure compliance with standards, rules and regulations.
- Computer literate in systems related to the restaurant industry as well as Microsoft office (Excel, Word, Outlook, etc.)
- Ability to take direction, offer direction, inspire and engage a team with proven leadership techniques.
- Must have superior organization, leadership and communication skills.
- Must be able to deal with problem solving situations and make judgment decisions.
- Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem solving and de-escalation techniques.
- Ability to delegate and supervise a variety of team members to consistently produce results.
- Thorough knowledge of purchasing and maintaining a proper inventory.
- Must be able to work weekends, evenings and holidays when the Pub is busiest.
- First Aid is an asset.
- This position is based out of HighwaymanPub, though it may require on some occasions to travel and work at other locations as business needs arise.
What’s in itfor you:
- Competitive Wages
- Annual bonus program for all eligible team members
- For eligible positions: comprehensive benefits package and an employer matched pension plan
- Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
- Co-op Membership with an annual dividend payment on qualified purchases
- Education Assistance Program
- Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation
Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve.We support and provide an environment that allows all to bring their whole selves to work.
All successful candidates will be required to undergo a background check.
We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
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