Job Description
FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096510 You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description:The Senior People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda. This role has knowledge of HR policy administration, HR information systems (Workday and ADP GlobalView), and bidirectional system integrations across Payroll, Pension and Benefits functions. What will you do? Employee Transaction Processing / OperationsGoing above and beyond to process and monitor intake volumes, ensuring all cases and transactions are properly assigned and responded to (and resolved) in an efficient and effective mannerProvide an excellent customer service experience for internal customers (employees and managers) and external customers, with a resolution-based mindsetExecute Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, Leave Management Operations transactions in Workday and ADP GlobalViewEnsure in-depth understanding and familiarity with regional and business unit specific nuances of service deliveryCoach employees and managers on self-service transactions and HR Operations portal navigation (Tier 0)Escalate complex inquiries and transactions to appropriate tiers / teamsProvide functional support for escalated inquiriesCase ManagementLog, track and resolve inquiries in Case Management tool (Workday)Ensure closed-loop process to manage, escalate and resolve casesProvide and maintain procedures and processes for case escalationMeet defined SLAs and KPIsEscalate cases per appropriate proceduresPolicy / Procedure InterpretationInterpret policies and procedures and provide assistance for escalation of sensitive issues and / or policy exceptions within Sun LifeEnsure documentation of policies and procedures are available/ accessibleContinuous ImprovementPartner with management and leadership to update, simplify, and enhance Inquiry Management processes, procedures, and technologies What do you need to succeed? Excellent Customer Service SkillsGreat Communication Skills (written and verbal)HR ExperienceAttention to DetailBusiness AcumenProblem Solving / Conflict ResolutionAnalytical ThinkingExcellent Relationship / Stakeholder ManagementOperational Excellence MindsetMulti-tasking & Time Management Assets HR Shared Services ExperienceExperience in a Service / Call Centre or production environmentExperience with Payroll AdministrationExperience and/or post-secondary education with a focus on Human ResourcesWorking knowledge of Workday and ADP GlobalViewWhen a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Job Category:Human ResourcesPosting End Date:30/12/2024 Similar Jobs (2)FUTURE OPPORTUNITY - People Services Specialist, HR Shared Services locations 2 Locations time type Full time posted on Posted 2 Days Ago Sr. HR Systems Governance & Audit Consultant locations 8 Locations time type Full time posted on Posted 4 Days Ago At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.Shape the futureWith an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.