Job Description
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well.At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.Why is this role importantOur Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well. Our Clerks inspire our customers through delightful conversation and knowledge of products.What you’ll doSupervising Cashiers: Youll oversee the activities of front-end cashiers, ensuring they provide excellent customer service, operate cash registers accurately, and adhere to company policies and procedures.Customer Service: Handle escalated customer inquiries, complaints, and issues that cashiers are unable to resolve. Ensure customer satisfaction by addressing concerns promptly and professionally.Cash Management: Monitor cash flow, perform cash audits, and ensure that cashiers follow proper cash handling procedures to minimize discrepancies and maintain security.Loss Prevention: Implement and enforce loss prevention measures to minimize theft and fraud at the cash registers. Train staff on awareness and prevention techniques.Operational Support: Assist with opening and closing procedures, including balancing registers, preparing deposits, and securing the front-end area at the end of the day.Compliance: Ensure compliance with all relevant laws, regulations, and company policies related to cash handling, privacy, and customer service.Team Leadership: Motivate and lead your team of cashiers by setting clear expectations, providing guidance, and fostering a positive work environment.Communication: Maintain effective communication with other departments, managers, and staff to ensure smooth operations and resolve issues promptly.Who you areA team player with an attention for detailDriven and able to work independently in a fast-paced environmentResourceful and courteous when resolving customer questionsMotivated to learn new thingsExperience you bringPrevious experience in a grocery store and/or customer service is required. We provide you with training to set you up for success but candidates with exceptional experience will be given priority.What you bringFlexibility to work a variety of hours which may include days, evenings, and weekendsAble to move up to 50lbs and in constant mobility for an entire shiftOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.Hiring Range / Échelle salariale à l’embauche :$17.40 - $18.65 / 17,40$ - 18,65$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.About UsYour Independent Grocer operates 54 one-stop-shop-supermarkets throughout Atlantic, Ontario predominantly in northern Ontario, Sudbury, and Ottawa regions.Your Independent Grocer has also expanded into Western Canada with 11 stores in the provinces of BC, AB, SK & NWT with more growth on the horizon.Your Independent Grocer is focused on providing customers with freshness and variety to allow all foodies the ability to delight their palettes.When entering a Your Independent Grocer you will be delighted with the outstanding Produce, Bakery, Deli, Meat & Seafood offerings a conventional grocer has to offer.Ensure to stop by the Hot Deli department for easy & quick meal solutions making your grocery trip home that much easier.You will also find a selection of other services and departments at Your Independent Grocer such as - Drycleaner, Photolab, Flower Market, DRUG Store Pharmacy, JOE Fresh, Health & Beauty, select General Merchandise products, and no fee daily banking provided by Presidents Choice Financial.