Job Description
Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHospitality industryHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProcess guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related formsMaintain an inventory of vacancies, reservations and room assignmentsFollow emergency and safety proceduresClerical duties (i.e. faxing, filing, photocopying)Answer telephone and relay telephone calls and messagesAssist clients/guests with special needsContact customers to deliver requested wakeup callsProvide customer serviceComputer and technology knowledgeMulti-line switchboardDatabase softwareComputerized bookkeeping systemCentral reservation system (CRS)SpreadsheetInternetSecurity and safetyCriminal record checkTransportation/travel informationPublic transportation is availableWork conditions and physical capabilitiesAttention to detailFast-paced environmentStanding for extended periodsPersonal suitabilityClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationFlexibilityOrganizedTeam playerWork Term: PermanentWork Language: English or FrenchHours: 30 hours per week