Job Description
We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionatecollaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do.Because life at CIBC is not only what you do, but how you do it. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.The following assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.caCIBC is currently looking for First Nations/Metis/Inuit Candidates for Senior Manager of Commercial Banking in Indigenous Markets.What You’ll Be Doing Reporting to the Vice President, Indigenous Markets, Commercial Banking, the Senior Manager is responsible for meeting the needs of our Indigenous clients and driving business growth in thecommercial segments by working as the key relationship manager for their clients. The Senior Manager leverages partnerships with the broader market team and coordinates with key internal partners across CIBC to deliver a broad range of Commercial Banking and financial solutions.The Senior Manager will have ultimate responsibility of clients, with credit needs generally above $5MM range and/or complex cash management requirements. In this role, the Senior Manager is accountable for CIBC capital in each client relationship. They manage the credit process and the overall credit quality of the accounts/portfolio, including identification of deteriorating credit situations in a timely manner.Due to the unique characteristics and needs of the Indigenous client segment, the Senior Manager has experience with Indigenous communities and businesses and is knowledgeable about the operations of Indigenous economic development corporations. How You’ll Succeed Manage relationship with Indigenous commercial clients, responsible to be the client advocate within the Bank, proactively work with relevant internal banking partners.Proactively engage with internal partners, prospects, clients and COIs in a manner that expands CIBC’s presence and awareness of Indigenous communities and businesses throughout the Senior Manager’s region (travel is required).Actively monitor and manage the profitability of CIBC’s relationship with Indigenous clients within the context of building a long-term mutually beneficial relationship through an approach that remains respectful about the client’s culture, community and values, and fully understanding the goals, objectives and status of the client’s business.Originate new client relationships that leverage knowledge and expertise, CIBC’s capabilities and that meet CIBC risk tolerances and profitability hurdles, to grow the Indigenous Banking business and CIBC’s overall Indigenous portfolio.Ensure that we deliver a one team approach by ensuring that we present solutions that address every aspect of the Indigenous client’s relationship with CIBC. This will require open communication with, active referrals to and close coordination with relevant internal partners, such as CIBC Retail Banking, CIBC Wealth Management and CIBC Wood Gundy.Ultimately accountable for retention of clients. Conduct client relationship reviews annually and support Net Promoter Score activities to ensure retention.Proactively assess client needs and propose products/solutions to meet those needs and the client’s broader business objectives. Ensure that clients continue to be aware of the benefits of using these products, as well as new products available to them. Continuously update knowledge on new products and remain current with Indigenous initiatives/programs offered by internal partners that may be of value to clients.Accountable for credit risk, credit expiries and the credit application process. Ensure a thorough understanding of the client’s business and ensure risk ratings reflect the inherent risk at all times.Identifies, in a timely manner, any deteriorating credit situations and takes the necessary steps to protect the Bank’s position, including early advice to Credit Risk Management, and referral to a high risk manager (if applicable).Manage all dealings internally and with clients in a manner consistent with the standards prescribed by CIBC policies and procedures, including Reputation and Legal Risk, Anti- Money Laundering, Code of Conduct, Credit Management, etc.Continuously identify and actively pursue personal development related to the role (for example, systems, relationship building/selling skills, product knowledge, tools used within the business, financial analysis, etc.). Share learning within the business.Act as a mentor and/or provide guidance to the Managers, Associates and other support staff What CIBC Offers At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’sunique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefitsprogram, and employee share purchase planMust self identify as First Nations/Metis/Inuit * Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. * Demonstrated ability to navigate the intricacies unique to Indigenous businesses, governance structures and land designations, and how these characteristics influence credit and lending processes. * Very good ability to navigate the organization, resulting in efficient execution of the credit process with risk management. * Well-developed relationship, management, origination and selling skills demonstrated through previous success in these areas. Ability to build a network, to make new contacts, build relationships with Indigenous clients and prospects, identify and/or create new opportunities and bring appropriate finance, advisory and treasury solutions to clients which meet and/or anticipate a client’s needs. A track record of closing deals. * Comprehensive level of knowledge of strategic planning, business planning, forecasting, and modeling gained through extensive hands-on experience. The incumbent must be able to advise on strategic and best practices for growing and managing an Indigenous corporation. * Well-developed understanding of financing options and their applicability to various Indigenous business scenarios. * Well-developed and client segment relevant credit skills for conducting intensive due diligence, and for identifying and mitigating risk. Comfort with exercising independent judgment. * Demonstrated experience in formulating financial solutions, including the ability to conceptualize and execute broad-based financial deals for Indigenous clients that optimize * the cost of capital and liquidity to the firm. * Product knowledge, to include not only a strong understanding of core commercial products * and services, but a solid understanding of investment banking, capital markets and other alternatives, including Indigenous offerings/initiatives in development/established across the bank such as within Retail Banking, Wealth Management, Community Giving, Sponsorship & Marketing and Diversity and Inclusion.