Job Description
Company Description
Freehand Hospitality's diverse portfolio of restaurants and bars showcase a wide array of cooking styles—from upscale Maritime dining to casual Latin fare to French bistro favourites. Merging together globally inspired techniques with treasured Atlantic Canadian ingredients, along with warm and genuine hospitality, our mission is to deliver unique and memorable experiences to our guests. With future expansion slated, we are excited to contribute to the future of the region’s vibrant and evolving culinary scene—one bite at a time.
Job Description
The Fine Dining Director of Restaurant Operations works with their teams to ensure Freehand Hospitality values, policies, procedures and standards are being followed and adhered to at multiple locations. Responsibilities include:
Planning, evaluation and monitoring of operations and financial areas within multiple units to maximize sales and profitability.
Increasing profitability, assisting with staff development, and striving for operational excellence.
Coaching teams on financial budgets and targets.
Monitoring restaurant expenses and ensuring cost-containment practices are in place.
Enforcing all Freehand Hospitality values, policies, and procedures.
Initiating and overseeing the roll out of new corporate initiatives and programs.
Identifying inefficiencies, collaborating with directors, and achieving operational excellence.
Reviewing analysis of guest feedback, guiding restaurant leadership, and setting goals.
Conducting regular meetings, providing feedback, and evaluating performance.
Assisting with recruitment, staff planning, and talent flow.
Developing a management pipeline and driving career progression.
Overseeing the development of formal and informal recognition programs.
Sharing Best Practices across restaurants for improved performance and guest satisfaction.
Qualifications
Experience in fine dining operations and management, Bachelor’s degree in Hospitality and/ or Business, considered an asset. Additional requirements:
Proven track record in building high performance teams and leading cross-functionally.
Demonstrated project management, financial acumen, and business experience.
Strong interpersonal communication and problem-solving skills.
Ability to influence, build relationships, and drive results.
Passion for creating excellent guest experiences.
Additional Information
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