Job Description
Job: Mobile Field Service Technician (Industrial) Location: Greater Montreal (90% Travel, Quebec/Ontario/USA)Industry: Manufacturing Machinery (Packaging)Compensation: Up to 95K (Overtime available at 1.5X) + $600 car allowance + 3 weeks vacation + RRSP Matching + MoreYour new CompanyHays is proud to partner with a global client specialised in the manufacturing of machinery for the Paper & Packaging Industry. Continuing their market dominance, they are looking to add to their team to best serve their new and existing clients.Your new positionMachine Service & TrainingIncludes the repair and installation of new machines; relocation of existing equipment, customer training; preventive maintenance, Productivity Improvement Programs (PIPs); ordering parts necessary to perform installations and repair; troubleshoot mechanical and/or electrical problems and proactively recommend the necessary service and maintenance programs.Complete DocumentationSubmit field service, installation, job reports, expense and technical reports on a weekly basis. Ensure that all reports are clearly written and complete. The FST is expected to arrange timely payment of reimbursed expenses and/or communicate with American Express to ensure payment expectations are agreed upon with the vendor.Effective CommunicationThe FST takes 100% responsibility for managing assignment at the customer location. The FST clarifies visit expectations up front. He/she enters through the main office, signs in as necessary and connects with the appropriate person in the plant. He/she calms down angry customers and satisfies even if problem cannot be repaired on the spot. The FST is persuasive. He/she listens intently to what the customer is asking, lets the customer vent and, without getting defensive, addresses expected machine downtime and estimated labor if requested.The FST holds a job completion meeting to summarize the work performed, agree on billing and obtain a customer signature. He/she has an open, honest communication with manager; He/she displays confidence even when not sure of the solution. The FST maintain open dialogue throughout and speaks clearly and understandably to the best of his ability.Project Management Contacts Scheduler or Regional Service Manager for assistance; thinks ahead to anticipate problems; communicates bad news as soon as possible; balances technical repair needs with good service to meet customer and our expectations. Plans the travel schedule to be cost-sensitive to expenses and efficient use of time. Maintains appropriate safety measures.Technical Problem SolvingThe FST exhibits patience in front of customer and takes responsibility for solving the problem. He/she assesses the problem(s) and develops a recommendation covering both parts and labor. He/she works with confidence to complete the necessary work and reaches out to technical services if in need of assistance. If the necessary parts are not on site and delivery times are unacceptable to the customer, the FST drives to source local components to get the machine running ASAP.What you will need to be successful2+ years of experience in a similar role, relevant degree/certificate, strong mechanical knowledge, posseses strong attention to detail, problem solving and communication skills. Bilingualism is prefered and must have the ability to travel 90% of the time.