Job Description
The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels is likely fraudulent.
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city, state, country
Field Service Technician Leduc , Alberta
- ID: R-9292
- Job Category: Operations
- Job Type: Full time
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, retirement plan and many other excellent benefits!
Role Summary
The Mechanical Field Service Technician troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This challenging position requires an experienced mechanic who can provide confident expertise in the face of operational problems. The Field Service Tech will repair and install equipment, oversee start-up, conduct maintenance, and monitor the performance of our products at our customers’ locations. While the Tech may be the only Flowserve representative on site, the Tech can call upon the resources of Flowserve’s Field Service Team to ensure that our products are operating at peak performance. Flowserve counts on the Field Service Tech to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services.
This is a full-time position. The location is Leduc, AB.
Responsibilities
Make direct, in-person service calls in response to customer requests.
Assess mechanical problems and take actions to resolve promptly
Work side-by-side with our customer’s personnel, and lead work crews as required
Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly
Ensure that equipment is installed successfully and on schedule.
Check equipment prior to start-up and assess start-up performance
Monitor the maintenance and performance of Flowserve equipment
Train customers in the proper procedures for operating and maintaining Flowserve products
Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers
Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering
Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged
Other duties as assigned
Requirements
High School diploma or GED equivalent.
Red Seal Millwright Ticket
Five or more years of experience in mechanical field service, specifically repairing pumps
Must be able to travel and spend time in the field 90% of the time
Must have an active driver’s license with a good driving record; will drive company truck
Experienced in removing and installing pump bases (epoxy grout, including pressure grout)
Knowledgeable about the industrial applications and operations of pumps
Must be a self-starter with good follow-through, capable of working independently with little supervision
Experienced in successfully leading work crews
Able to explain mechanical problems, and articulate the thinking behind recommendations.
Must be good at solving problems with other people
Able to remain calm and even-tempered in the face of challenges, demands, and deadlines
Excellent ability to read and interpret blueprints, engineering drawings, and schematics
Capable in Outlook, Word and Excel
Skilled at writing clear, concise emails with a professional tone
Physical activity is required, including frequent lifting up to 50 pounds, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round
Preferred Experience/Skills:
Field Machining experience a plus
Skilled in the repair of Flowserve’s large, high-end, single-stage and multi-stage pumps; laser alignment, rigging, and pump seals.
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