Job Description
Reporting to the Field Service Manager, the Field Service Technician will be responsible for the hands-on day to day installation, maintenance, repair, and modifications of current and new wireless data network infrastructure in TERAGO. You will be expected to ensure that customers are serviced in a timely, accurate and professional manner and be an ambassadors of the TERAGO brand every time you head out in one of our trucks on a call.ResponsibilitiesConduct accurate and timely lines of sight and scope of work options for network expansions and new customer installations.Complete install activities for network expansions and new customers.Complete out orders of network and customer equipment.Complete test and turn-up activities including completion of as-built drawings and archiving of test results.Provide on-site/remote technical support, troubleshooting and technical problem resolution when field problems occur.Work closely with customers to develop a thorough understanding of customer installations and applications.Work with internal teams to implement solutions to problems.Investigate, analyze and repair network failures as required, and work with internal teams to develop and implement solutions to problems.Ensure site quality standards are met including regular preventative maintenance programs and maintaining up-to-date and complete site records and service log books.Achieve field service objectives such as due date performance, response time, clearing time, customer satisfaction, cost, service, network performance and safety.Be part of the On-Call rotation and provide on-call and after-hours emergency technical assistance.Maintain a high level of technical knowledge.Provide timely and accurate asset tracking information and update daily timesheets.Complete hub and pop maintenance in accordance to TERAGO's Maintenance program.Complete day-to-day work following TERAGO's health and safety policy.Skills & Knowledge Experience interfacing directly with customers in an operations capacity.Willing and able to learn new technologies, standards and alternative methods and procedures.Solid knowledge of LAN/WAN networking and wireless technologies is essential.Good knowledge of RF propagation theory and radio communications principles.Knowledge of basic IP Networking such as DHCP, IPV4 and VLAN’s.Strong understanding of construction principles, practices and requirements.Fundamental knowledge of electrical principles including grounding, AC / DC power systems and battery management.Strong analytical and problem-solving skills.Ability to work with tools and able to lift to up to 50lbs.Displays excellent customer relationship and service skills.A valid driver’s license in good standing is required.Knowledge of occupational health and safety requirements.Knowledge of Cisco routers, switches and command line interface would be considered an asset.Comfortable with working at heights and climbing ladders.Knowledge of fiber termination would be considered an assetAbility to work on all types of weather conditions.Must have valid Driver’s License and be able to drive long distances.Education & ExperienceCollege level diploma and/or relevant trade qualification and/or relevant work experience.2 years experience in supporting field operations.Please submit your resume via email to: teragocareers@terago.caTERAGO is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. TERAGO will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform TERAGO staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.