Job Description
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.
Field Service Technician is responsible for installing, demonstrating, maintaining and troubleshooting TRUMPF CNC machines for the TRUMPF Machine Tool division, Laser machines as well as connected Automation and Storage Systems) with minimum assistance.
Field Service Responsibilities
- Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
- Demonstration and Train customers in use and repair of TRUMPF machines in a complete and organized manner.
- Travel up to 100%. Travel includes regional, national and international travel.
- Complete basic retrofits, software installations and customer training
- Troubleshoot and remedy complex issues
- Work independently to resolve technical problems and maintain good relationship to customers
- Use relevant electrical measuring tools efficiently for trouble shooting
- Submit required weekly TRUMPF reports in a complete and organized manner.
- Assist other Field Engineers as directed.
- Participate in training lasting approximately 6 months with on-going training on existing and new products each year.
- Must be able to lift 70 pounds without aid.
Travel Requirements
Must be located, or ability to relocate, within 45 minutes of a major International Airport
100% travel required, both internationally and domestically
Perform extensive travel as needed, including but not limited to Monday through Friday
Experience/Education
- Two-years technical school degree in Engineering principles or a suitable combination of education and work experience. Also, experience in computer software/file management is of advantage.
- 2 or more years of experience in technical service, field service, repair or customer service required • Strong electrical and computer systems experience and high level of diagnostic skills
- Previous experience with robotics, lasers, automation systems or mechatronics.
- Previous experience with hand tools and measurement tools
- Must have strong problem-solving and excellent organization skills
We look forward to seeing your resume!
BASED IN CANADA – PREFER SOMEONE LOCATED IN MONTREAL (QUEBEC) AREA
"Trusting in brave ideas" – That is our commitment to our 16.500 employees worldwide. The basis for this comes from the fact that we are a family company, which to us is not only a description of our company type, but also guides all our thinking and actions. We make long-term decisions and can therefore provide our employees with the confidence and stability necessary to bring even bold ideas to full development. As a market and technology leader in machine tools, laser technology and electronics, we are driving the digital networking of the manufacturing industry through consultation, platform products, and software products. With more than 80 subsidiaries, the TRUMPF Group is represented in almost all European countries, in North and South America as well as in Asia.
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