Job Description
Description Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages, guarantee added value, assess patient result impact. Territory: Western Canada. Note: there are 2 FAS in Western Canada, 1 based in BC and 1 based in Alberta. Candidate can be based in Calgary or Edmonton area. Support our customers when implementing new assays and IT solutions Provide support to the customer during the evaluation and implementation of these solutions. Offer enhancements for development and optimization of our solutions at customer sites. Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction. Ensure customer management database/CRM is up to date and include full activity traceability. Collaborate with the Account Managers to develop account strategies for excellent customer service and support (increase and retain business) Demonstrate our solutions; instrumentation, IT and reagents to new customers. Manage an assigned territory including efficient traveling and scheduling. Informations complémentaires Customer and solution oriented Training and coaching capabilities Organized, rigorous and autonomous Good communication and ability to work in a multi-disciplinary team Advanced computer knowledge would be and asset Master CRM (reporting and dashboard) would be considered an asset Scheduling and organization skills to optimize presence in the field A valid drivers license is required Up-to-date vaccination where required by customers Specific knowledge Medical Laboratory Technician or Bachelor degree in biology/ molecular or microbiology (an asset) 3/5 years’ experience in clinical microbiology or industrial microbiology