Job Description
Helloworld Education Online (Thailand) Co., Ltd.
เกี่ยวกับเรา : We are No. 1 English platflom for KIDS. 1. Founded in 2011, 51talk group is the world's largest online Youth English education brand.2. On June 10, 2016, it was officially listed on the New York Stock Exchange in the United States, becoming the first online English education company in the industry to be listed in the United States.3. 51talk adopts the one-to-one online teaching mode of live foreign teachers, serving the global young users aged 3-15, and meeting the needs of users to attend classes anytime and anywhere.4. At present, the users have covered 72 countries and regions around the world, serving 40 million + users, and more than 20000 high-quality foreign teachers from the United States, Canada, the Philippines, and other countries.
Facebook Admin/ Social Media Admin
- Reply and deal with online inquiries from users in a timely manner, do a good job in daily online message processing, and answer customers' questions about the company's products, such as: course products, foreign teachers, appoint trial class, APP usage methods, etc.;
- Familiar with ERP/CRM operations, improve customer information and input it into the system, collect user information, reservation information, etc., and do a good job of connecting with sales team
- Comply with customer service specifications, processes and systems, improve the feedback and resolution process of common customer problems, and optimize customer service quality in an all-round way.
- Have a certain inductive ability, and can self-optimize and improve script;
- Prepare reports as assigned by supervisors.
- College degree or above, proficient in online communications;
- Prefer experience in Admin page, Online Marketing at least 1-5 years
- Proficiency in office software such as excel, word, etc.
- Treat the work seriously and carefully, have a strong sense of responsibility, a strong sense of purpose, a good team cooperation ability, and a good sense of service;
- Curious for knowledge, willing to learn new tools and platforms to achieve self-improvement.
- Can start working immediate will be advantage.
- Able to accept the shift system (9am-6pm, 5 working days a week, 2 days off but not fixed), customer service and logistics experience are preferred;
- thai51talk.recruiter@gmail.com